Wade B.
Time zone change
The time zone was incorrect on the phone. Chen offered a quick response and explanation why this setting is managed by the Admin.

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 610 reviews with 5 stars · Clear filters
Wade B.
The time zone was incorrect on the phone. Chen offered a quick response and explanation why this setting is managed by the Admin.
Chris B.
Without exception, Pinwheel's customer service is outstanding. The phone/service is exactly what we have been searching for.
Neva C.
Yeah! Able to by-pass the accidental factory reset courtesy of son's backpack. With patience and great instruction of each step I was able to reload the pinwheel app, update the phone and get it back into my son's hands! Previously the phone had to be returned to Pinwheel. This is a huge improvement!
peter nye K.
Mark was very clear and stayed in communication, walking me through many steps until the problem was solved.
RT
excellent help in reinstalling software after it was deleted.
Mike
I appreciate the prompt, friendly, and effective help you gave me. Thank you!
Katie
Any time we have had questions, needed help fixing something or just wanted to know something, the amazing guys and gals at Pinwheel have been on top of the ball and super kind in their responses. We are very happy customers and 20/10 recommend!
Jefftobra H.
Helpful, friendly and very knowledgeable ... clear, concise directions that were easy to follow!