Erin B.
The time zone was set incorrectly
The time zone was set incorrectly. Chen fixed it quickly.

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Erin B.
The time zone was set incorrectly. Chen fixed it quickly.
Melanie R.
We had a really good experience with Pinwheel-- very helpful to get kids used to technology without opening all floodgates. Their help desk is also very responsive and helpful.
Scruffy
Was a great experience. Helpful, walked right through the steps needed.
Kelly M.
By using the chat feature, I was able to quickly purchase an additional phone for my younger child and add him to my current account. Customer service was excellent.
Keri L.
Pinwheel phones have been the perfect solution for our family and when an issue does occur the support is second to none.
Alexandra S.
We needed a safe option for our son regarding phones. I did heavy research and Pinwheel seemed to be the best option for our family. It is great! I would recommend for all children. Honestly, kids do not need a $1000 iPhone and access to the worldwide web. Get your kids a Pinwheel phone so you can rest at night.
Harold L.
I needed help with locating a calendar app for my daughter's phone. The chat was easy to use and Nina was very helpful. I got the answer I needed quickly. So far, so good with our Pinwheel phone experience. We have been very pleased!
Katrina P.
I can’t even describe how impressed I am with Pinwheel as a whole, but especially their customer support. My situation as ALWAYS been resolved timely, each person has been knowledgeable and very polite. That was no exception today, Chen helped me and made the entire process quick and easy. The pinwheel UI has continued to improve since day one, and they truly seem like a company that cares. I will continue to recommend to anyone looking for a smart “dummy” phone to help keeps their kids safe while still being relevant amongst their peers. It’s the perfect compromise for any aged kid.