bobby L.
Mark was a great help in resolving my…
Mark was a great help in resolving my issue with getting the pinwheel software reinstalled on my niece's phone.

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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bobby L.
Mark was a great help in resolving my issue with getting the pinwheel software reinstalled on my niece's phone.
Janell R.
I have been using these phones for over a year. They are a great platform to teach kids boundaries. I had a major issue with my phone and they weren’t able to fix it, so they provided me with a new phone. They have the best trouble shooting and customer service. Best phone to get before handing them the real deal. Highly recommend.
Dolly D.
Pinwheel is a gift in our digital world!! I am a mom of three that had no clue the impact of the digital things on my kids, until we were already waist deep in smart phones and all the digital things. We took the hard road for sure!! So much so, I launched a podcast to help mom's navigate this pivotal and wild ride no parent can ignore! (The Be THAT Mom Movement Podcast) So that being said, I truly believe the "dumb smart phone" option like what Pinwheel has created, is a mother's gift in this interconnected world, keeping us in the driver's seat while we help our kids navigate the deep blue sea of all of the digital things. Now if someone could just invent a time machine so I could take one back in time to when I was first giving my kids smart phones, when things like the Pinwheel did not exist yet, that would be great! You can't go wrong with being proactive in the digital world, because the digital things can and absolutely will impact your child, so please take steps today to mitigate that influence, by staying in the driver's seat of your kids journey down this path. Please be THAT mom!!
IsaacandRebekah J.
Always nice, always solve the problem, always answer questions.
Tina J.
Ems spent an enormous amount of time (and patience) helping me to get back into my son's phone. My son had changed his password and mistyped or forgot what it was. Great customer service!
Sarah W.
Great customer service. Fixed both of my issues right away.
Lindsay C.
Excellent service from Pinwheel. The first person who took my call was very receptive to my needs and transferred me to the right person. Mark Supetran was amazing. His patience and ability to walk me through step-by-step was much needed today as I was stressed about my Deaf son not being able to access help if needed. Y'all are amazing and made me one happy mom!!
Mike H.
Text app wasn't working and the service agent solved my problem quicky