winnie S.
The customer service rep took time to…
The customer service rep took time to troubleshoot. I didn't feel rushed.

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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winnie S.
The customer service rep took time to troubleshoot. I didn't feel rushed.
Edward M.
Chen B was super helpful and resolved my issue extremely quickly!
Brielle “Pineapple” B.
it was frustrating at first because the app did not want to install, but then finally it did install!
Kristen
Ems was so helpful today, he was amazing.
K-Lee A.
Chen was super patient and kept trying things until the problem was resolved
Tiffany G.
Chat customer service has always been very helpful and resolved my problems.
Vanessa O.
I was extremely frustrated and considering canceling and just going with a typical phone - but the issue was because I had ACCIDENTLY set up a separate parent portal. When I finally sat down (and took my time) to go through the chat with the team they figured out the issue - once we figured out the issue it was a simple log-in and reset my information - and boom, it was up and running!
NB
First time contacting customer service and the live chat was fast and my issue was resolved quickly. Thank you!