Susan K.
This has worked well for us so far.
This has worked well for us so far. Customer service has been able to help with billing and technical questions. The phone has worked well for our needs. Thank you.

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Susan K.
This has worked well for us so far. Customer service has been able to help with billing and technical questions. The phone has worked well for our needs. Thank you.
Bryan M.
We've been using a pinwheel for for our 6th, soon to be 7th grade daughter, for about a month now. We are very pleased with the device, it's features, and the customer service experience. I would definitely recommend this phone to those who might be nervous to get there middle school student a smart phone.
Elizabeth W.
Fast help and fixed the problem!
Robert W.
Very helpful in fixing technical problem. Thanks!
Melissa
Loving Pinwheel! It does everything we hoped it would and customer service is great. We love Chen! He always takes care of our questions or issues
Aimee
Very attentive and helpful customer service.
Customer
The issue was resolved by Tony and Chen. They were very prompt and courteous. They are a great example of excellent customer service.
Melanie J.
Pinwheel is a fantastic tool to teach kids how to use a phone. Plus the customer service is THE BEST.