JimG
Customer service is topnotch
Customer service is topnotch. I always get my questions answered in a timely fashion!

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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JimG
Customer service is topnotch. I always get my questions answered in a timely fashion!
Anna
We have been unhappy with the slim phone we purchased, and wanted to upgrade to the better quality plus phone. Ems was super helpful with getting us some money back on our first purchase to use towards the upgrade, and walking me through the upgrade process. I love the concept of Pinwheel, and am optimistic that we'll have a better experience with the new phone. Troubles we had with the slim were: spotty service/data connection, bark shutting down randomly and after every restart/upgrade, location services not working correctly (I'm assuming due to poor service).
Kathy Watts A.
The customer service is always spot on and professional. I have not had any issues they have not been able to fix for me. Terrific service and I recommend Pinwheel to everyone!
Daniel S.
Helpful quick and efficient
Jimmy B.
We started with Pinwheel when it was first getting off the ground. Things were a little rocky as first but we knew the concept was worth it. Now that my second child has Pinwheel and they have figured things out, I can't say enough good things about them. I think Pinwheel is the best option for a child learning to be responsible with a phone. Thanks Pinwheel for making something for us parents that want our kids to have a phone as a tool and not a toy to be addicted too.
Angela E.
The Customer Support person was Amazing and helpful
Nic
Ems L with customer support was so very helpful in getting our issue resolved. I truly appreciate him.
Jamie S.
We were able to have the problem resolved, also grateful for a love person and not a computer!