Kim R.
Chen was extremely helpful and solved…
Chen was extremely helpful and solved my problem within minutes. Thanks for great customer service!

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Kim R.
Chen was extremely helpful and solved my problem within minutes. Thanks for great customer service!
Angela Castano D.
Today's interaction with Chen B. is consistent with my experience with Pinwheel customer service and the very reason I continue to recommend Pinwheel to my children's friends' parents. Despite minor inconveniences with technology (today my teenager is flying unaccompanied back home and the delta app would not appear after I permissioned it from the parental portal), Pinwheel has always come through with their customer service. Please, please do not change this. From speaking with other parents w Troomie etc, your customer service is really what sets you apart
Ati
I spoke with Chen B. about my broken phone, and he was a great help, and my experience with his customer support was wonderful. He was extremely kind, and helpful.
Lindsay B.
The agent I worked with was very helpful and was able to get our new phone ordered.
Pia O.
I used the Pinwheel Live Chat to interact with a customer service representative about a phone function. Ems was able to troubleshoot our issue immediately and waited on the chat to ensure our issue was resolved. Thankful for terrific customer support!
Heather
Fast and accurate. That describes the service that I received from Pinwheel both last night and this morning. We just gave our daughter a pinwheel phone and are learning how it works. Pinwheel has been immediately responsive with solutions that worked. We are very pleased.
Kassi M.
Chen B helped me 2 days in a row with 2 separate issues and solved them in a timely manner respectfully and patient even when multiple troubleshooting steps were required.
Vincent C.
Could not get into account. Apparently we had never set it up in the first place. Chen was very patient and helpful.