Pinwheel Kids PhonesReviews of pinwheel.com

He solved our problem. Which was not easy

We love Pinwheel. The older kids have Pinwheel phones, the younger a Pinwheel watch and just bought a landline. This is exactly what a kid phone/watch should be. I’ve had to call customer service once for me accidentally creating 2 accounts for the same kid and they were amazing and even refunded my money.

Chen B. was amazing to work with. He provided exactly what I needed and answered all my questions. I made a mistake and he helped me correct it with grace and kindness. If all customer service agents were like Chen, the world would be a better place!

Great Customer Service. Rizza was very helpful and knowledgeable. She was able to answer my question quickly and efficiently and provided additional information that I hadn't thought to ask. Excited to continue with Pinwheel as a first phone for my second child.

Chen very good all the way, solved the problem

The representative was very helpful.

I've been a happy Pinwheel customer for several years now. The customer service is exceptional and I have peace of mind my child is safe with all the parental control features. They've added a lot of features since we first started using Pinwheel so it just keeps getting better. What prompted this review was putting in an insurance claim because my child accidently dropped it in a pool and being denied due to "negligence". This is the first time in probably 5 years we put a claim in so needless to say I was NOT happy. I ended up calling Pinwheel and asking them if they could assist me with the Xcover denial. The very next day my claim was reversed and was able to get a replacement! It's nice when you're loyalty is recognized so thank you Pinwheel! Highly recommended from one parent to another who's just trying to keep our kids safe in this crazy digital world.

She was very helpful and friendly. Always reached out to make sure she knew she didn't forget about me. Was very knowledgeable and explained things very detailed and with expertise.