Laura
Quick response and resolution
Responsiveness was quick and the problem was resolved so fast.

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Laura
Responsiveness was quick and the problem was resolved so fast.
Melissa M.
We've had a great experience with Pinwheel. Sure there are hiccups or glitches, but support has come through every time with answers or elevated cases to help the backend of the system work better. The system does what we expected - help us talk more about technology as a family to set up healthy habits and gain wisdom about the pitfalls of technology. It's great to start younger tech users out with this type of platform because when they are older, they are more aware and can understand parenting choices and the world around them.
Paul R.
Did the online chat to reorder a phone for my daughter that she had broken. The online chat guy was super fast and efficient, which I appreciate. Felt like I was talking to an actual REAL person. And it took like 1 min.
Jill O.
Chen B was so helpful in assisting me in updating my credit card info. She was patient in navigating me through a new link (sent by her) to make a payment and then update my info in my parent dashboard. Very professional and didn't "leave" the chat until all was resolved. Valuable team member.
Jodi Magnani M.
Representative Ems L was very friendly and knowledgeable. Absolutely helped us resolve the issue. Thank you so much!
Dan
I had issue with password change and after several attempts were locked out of the account. The representative on the chat was very helpful, was able to resolve the issue and apologized for certain delays in his action, due to slow system. Thank you
Chris
wonderful service for kids phones and great customer service- very happy!
MUD
I reached out to Pinwheel's online chat today to replace my son's phone. The chat lasted about 10 minutes. The customer service rep was able to order my new phone and case. Whenever I reach out to Pinwheel I am always able to get my issues resolved quickly.