Pinwheel Kids PhonesReviews of pinwheel.com

I would give pinwheel a zero if I could. We order the Pinwheel spark so my kids could have a landline when home alone. The first phone didn't receive calls so we sent it back. When they sent the new phone, they didn't send the adapter so I had to request that. When I got the adapter, the second phone didn't receive calls either. When you contact customer service, it hangs up if they don't answer in time. If you email, they don't always get back to you. It wastes a lot of time to contact them and the product does not work. So I would choose another solution. I'm filing for fraud to get my money back.

This has been absolutely impossible. I replaced my son’s phone that was lost. I expedited service and it arrived without a Sim Card. You would think that would be a simple communication fix. I am so very very disappointed. I have emailed, attempted the live chat and stayed on for hours and continued to get booted off. I have tried calling and calling and they just keep saying they will get back to me and don’t. This is unacceptable communication for a service I have been so loyal to. My problem has not been handled and I will discontinue my service immediately. They claim you can communicate with them easily! It’s literally zero communication. Zero. I have never written a bad review in my life on any company. But I feel totally scammed.

Absolutely garbage,stay away from these phones and customer support,i bought 2 slim 6 phones so $700 and after 7 months 1 phone cant get signal,I spent 3 hrs on the phone with pinwheel trying to troubleshoot it,after that they said I need a new phone,and they wont even give me a deal or replacement device because they said there is 1 tiny scratch on the corner of the phone,so now they want another $350 for a phone,I might be canceling both pinwheel accounts and going a different route

Got the corded phone, it was a month late and the quality of the phone itself is not good. Echo, poor reception and-sound; very cheap and poor construction.

The pinwheel old fashioned wired home phone doesn't work. We got a shipment mid July (it shipped out later than they had said when we purchased) and the device doesn't' connect to the internet. Customer service has been dragging their feet on getting us a return/refund. We keep hearing from them that they have too many service tickets. Our kids friends are in the same boat. DO NOT BUY THE OLD FASHIONED WIRED PHONE FROM PINWHEEL!!!!!! Update: Interesting that I get a reply on the review within hours, but still no word back from customer service on the return/refund. No this email does not match, and it shouldn’t have to. Pinwheel should take care of customers. Not chase down online reviews.

pinwheel renewed annual subscription without any renewal warning email. We stopped using the phone after 3 months as it was so restrictive.

The software is glitchy and slow, the location tracker is particularly slow and doesn’t always load, thousands of manager/ permission notifications going off every day on the phone which is very distracting for my child - I reported this to pinwheel a few months ago and it never got resolved. We also had numerous issues when trying to set the phone up with our desired apps. Certain features within apps (such as features within child Spotify account or parent managed account for WhatsApp) did not work properly (or at all) and we were unable to resolve these issues via pinwheel support. Finally, sometimes text messages just never arrive at the phone - numerous occasions where we’ve text our child and they never get through to the phone. Eventually, after about 4-5 months, we have decided to cancel our pinwheel subscription. My emails and texts to support received no response so I tried the live chat. I spent over 2 hours on live chat trying to cancel our subscription with no confirmed cancellation at the end and no confirmation of when I can expect a response from my cancellation request which has had to be escalated. The escalation was due to being unable to log into the browser portal to delete our child’s account (our login details would work for the app but not the browser which is where you need to go to delete the account) - apparently this is a pre-requisite to cancelling your subscription. I now have to just wait to see if they contact me to confirm the cancellation (not holding my breath) or if they take another payment which I have explicitly said is not acceptable. I do not recommend pinwheel. It does not work effectively and the cancellation process, at this point, has been a shambles.

I don't know what is going on with my Pinwheel phone; this is to put it lightly, but it sucks. It was fine for the first couple of months, but then it started acting up. It would take a solid minute to send messages. I don't know if that had to do with the data plan I have; it might be, but there are other problems with it. Such as the notifications going off every second. ON average, I will get around 2,000 notifications a day just from the Permission Controller. I have tried multiple times to turn off the notifications, but I can't. I have tried to get my parents to turn them off, but they can't do it either. I don't know why my phone needs to constantly remind me that "Contacts has location access" or "Messenger has location access" literally two times in the same minute. Another one of the many problems with this phone is when it kicks me out of apps that are approved by the Pinwheel Manager. I have been kicked out of Amazon Music, the Messenger app, Gmail, Pinwheel settings, Duolingo, the Camera app, Google Drive, and all of the other apps I have so many times that I can not tell you how many times. To clarify, when I was kicked out, I did not click on any unsupported links, ads, locked pages, or restricted places on the app. The reason I bring this up is that I rely heavily on Google Maps for work to get around. I do not have time to pull over every five minutes to re-enter the address because it keeps kicking me out of the app. Another thing, I don't always receive messages, nor do my messages always send. I will usually have to resend that message three times to get it to finally send. The key board glithches almosth all the time. It will double-print letters if it is plugged in and charging. I know it is not the sensitivity, because I have messed with it trying to get it to work. It will glitch when someone is calling me and won't let me answer the call. It has activated the emergency SOS button and called 911 before I could hang up. I have tried to do just about everything to make my phone run more smoothly. I have restarted it, over and over again. Made sure all the software was up to date. made extra space for RAM in my storage. Turned on the XtraRAM button in the settings. I have cleared the Cache on all the apps that would allow me to do it. My phone is a G64 model, I don't know if all the other Modles are the same, but this one is just a piece of crap. It has more problems; I have only listed the big ones. So... yeah, the Pinwheel G64 Model is a terrible phone, don't waste your money.