Heidi M.
Ems helped me to make sure my…
Ems helped me to make sure my daughter's replacement phone was ordered and made sure I understood everything.

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Heidi M.
Ems helped me to make sure my daughter's replacement phone was ordered and made sure I understood everything.
Keri S.
The agent was very patient with me because it did get confusing if we were talking about an app account, pinwheel account, Child's phone, or parent's dashboard. My problem was fixed with his time and attention. Greatly appreciated!
Rebekah W.
Ems L was so helpful on the Support Chat. Patiently walked me through directions and answered all my questions.
Crystal S.
I love Pinwheel for their amazing product and wonderful customer service. They truly understand how much we need safe devices for our kids as we guide them into adulthood. They also know how to make that a reality that is easy to navigate. And bonus: every time I've talked to their customer service has been a simple, helpful, and kind experience. Thank you, Pinwheel!
Denise C.
Tony was very helpful making the whole process painless.
A. O.
Mark S spent more than an hour with me, patiently helping to reset my sons phone. Great customer service!
Alison
Tony went above and beyond!
Annye N.
Quick chat. Easy to work with. Great customer service.