Orion “Goldenite” C.
All I have to say is the pinwheel…
All I have to say is the pinwheel customer service is aces! So helpful and so simple. With no having to sit on hold just texted them the problem and it was quickly resolved.

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Orion “Goldenite” C.
All I have to say is the pinwheel customer service is aces! So helpful and so simple. With no having to sit on hold just texted them the problem and it was quickly resolved.
De
Customer service is fantastic. Responsive, helpful, prices are reasonable. We have been happy with pinwheel
Ben L.
I texted support line about adding a secondary phone and to ensure discount. Pau responded and solved my issue via texts quicker than I was expecting.
Kyra D.
Rizza was great, and quickly solved my problems.
Debra
She was fantastic and very very patient with me.
Emelia C.
The tech helping me gave me many things to try before we fix the problem. They stuck with it and got it fixed.
Melody C.
Great customer service! They have patience for all my questions! My son uses Pinwheel phone for 2 years. It really gives what parents need. We just ordered the new phone from them today.
Passionate Journey With M.
When I had a problem that needed fixed, they were super helpful and available! The problem was resolved within a day. It was really nice!