Pinwheel Kids PhonesReviews of pinwheel.com

Customer service is very responsive, patient, and professional.

First, I wish you existed when my older children were first getting cell phones. I think the concept is great. I like that it is an operating system and not an app because our child was hacking every app. The phone in and of itself is not embarrassing or outing for our child. I love the concept of our phones as tools not toys and that children need to grow into having additional privileges. Being able to create ongoing schedules and override those as needed is extremely useful. We have had the phone for over a year. Some features that could improve: The GPS tracking on it is terrible. It is often off by as much as a block. I want a way to print out a text conversation history as well as a map of previous locations for x amount of time. If a child is already on a phone call when the phone is supposed to shut down it won't shut off until that call is ended.

Overall we have loved Pinwheel for our young tweens/teens. It gives us peace of mind knowing that they are safe online. I give it 4 out of 5 stars, because we do run into weird issues with our son's phone in particular from time to time, and have to jump on with Pinwheel service staff to help us out. They are usually able to resolve the issue though.

I contacted pinwheel confused & needing help with 3 separate questions today and was very pleased with the courteous professional friendly support provided to me via the chat portal. Grateful for well trained patient knowledgeable support staff. I would add a 5th star 🌟 if I could call & speak with support over the phone.

The level of service is outstanding. The protected experience was critical in teaching our child safe and smart device usage. As she got older, it was a little more limiting than we preferred, so we needed to leave the program, but we'll be back for our next child.

Tony R was great but the phones are VERY glitchy. We live in Arizona and our time zone never changes. Twice a year the phones are off by one hour and it seems like I have to spend a hour with customer support to resolve.

Dino Noriega was extremely helpful and able to take care of the issue when the first agent couldn't. Took alot of back and forth throughout the day, which is why I took off a star. But both customer service agents (Dino and "Chen B") were friendly and professional. I made a suggestion as to how I hoped Pinwheel could prevent the issue I had and asked it to be forwarded to the appropriate department.

Marc was great but seems like more staffing is needed. The fix seemed a little weird on the communication of the google account 2-facotor authentication.