Talona T.
Product Warranty Run-around
I was initially happy with the apps, parental controls, etc. However, I purchased the device protection and have been getting the run around for months trying to utilize the warranty as the phone was damaged. Once they finally agreed to replace the phone (after 2 months of emails including photos and videos of issues), they keep asking for a code to get the replacement phone. Nobody has given me a code. I keep asking for the required code. I have been paying the monthly service fee while this has been going on. I am counting this as a loss and going with another phone.
Response from Pinwheel Kids PhonesSep 16, 2026
Hi there Talona, we understand the frustration, and we're sorry this has taken longer than it should. To clarify, the code you're looking for comes directly from the third party insurance provider, not from us. As we've previously mentioned, it would have been sent either via email or through the claims dashboard where we submitted the claim on your behalf. That code is what allows you to claim your replacement through our shop at no cost to you. If you've checked both places and still can't locate it, please reach out to our support team directly and we'll do our best to help track it down