John W.
Support person was helpful.
Support person was helpful.

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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John W.
Support person was helpful.
Katie J.
Julia was awesome. Very helpful, I appreciated her offering me the Black Friday deal, I don’ didn’t know I was eligible.
Stacey M.
Customer service reps were very quick to respond with any and all questions I had and quickly resolved any issues! We have been pinwheel customers for the past 3 years and every time I reach out they are always amazing!
AM
Joshua was incredibly helpful, friendly, and patient. He stayed on the phone until all my issues were addressed. I never felt rushed and it was a great experience of customer service. Thank you for hiring wonderful professionals like Joshua that truly listen to the issues and do everything they can to address them.
Bodie B.
Chen was patient and amazing. I was fully satisfied with his time working with me for over 2 hours
Melanie H.
She solved my problem and answered all my questions while providing constant updates.
Luke
I had a very technical and complexed issue and Chen with Pinwheel was able to figure out what had happened. Long story short we were able to get my son's phone working again.
Jamie
Good communication.