Ailea S.
Chen was super helpful and friendly and…
Chen was super helpful and friendly and assisted me very capably with my questions and issues.

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Ailea S.
Chen was super helpful and friendly and assisted me very capably with my questions and issues.
rdn
Aldrin was so helpful! I was very frustrated and he calmly walked me through the steps needed to resolve my issue quickly and easily. Very thankful!
Kelly M.
Thank you! Great help ! So easy for me! So helpful!
Timothy C.
Chen B answered my questions clearly and helped me make the best decision for continuing service with Pinwheel.
Rich S.
Rizza was very helpful! She helped walk me through all the options and help me select the one that work best for me.
WS
I wanted to upgrade my son's phone during the Black Friday sale which preceeded the end of his current plan. I sent a text asking how to accomplish this and received a quick response with instructions. Each question was answered promptly. My older son has a Verizon phone and I have spent 2+ hours on the phone with Verizon over the past few weeks and my request to terminate his service has not yet been satisfied. Thank you for the great service!
Kayla
Quick, helpful, and friendly response!
Alyson
Rizza was very helpful to get my questions resolved. Since all the communication was through email, Sharm ended up taking over for part of the resolution. The communication between the two was seamless and the issue was resolved quickly. I appreciate their help.