Rachel
Excellent service from Chen B to help…
Excellent service from Chen B to help resolve apps not downloading on the phone.

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Rachel
Excellent service from Chen B to help resolve apps not downloading on the phone.
Ginger K.
Pau was extremely helpful and polite. They were knowledgeable and friendly, and they were able to fix my issue. They even followed up to tell me when the issue had been corrected! I do love my kid’s Pinwheel phone and the level of control I have in ensuring she is safe.
Kelli
Rizza was very informative and helpful. Giving me suggestions and solutions to the issue I was having. Was not pushy or mean - truly a great experience!
Ellie
Chen was very helpful and when I got disconnected from him by accident the next agent was able to reconnect us so we could continue resolving the issue!
Matt S.
Amazing support! A+
Eric S.
Slow to respond (probably busy) but was amazing service and help
Melissa G.
I can’t say enough good things about Pinwheel’s support team! Whether it’s through chat or a quick call, they are always there to help, making the whole process feel effortless. It’s so reassuring to know I’m not on a 'lone island' when managing my kids' tech. The safety features have helped my girls learn to navigate friendships and set their own boundaries with phone use. Plus, I love that the phone 'grows' with them—I can add more apps as they show they’re ready for more responsibility!
Seth W.
Chen B was awesome! Very knowledgeable and patient with me. Thanks so much Chen.