Jacob H.
OVERALL SUGGESTION: Avoid and Go Direct. Brokers are a mess.
OVERALL SUGGESTION: Avoid and Go Direct. Brokers are a mess. The team was overall friendly and seemed very confident on the service during booking. Multiple calls to discuss inventory list and trust me we had this nailed down to a “T”, the only thing we forgot to add was two patio chairs. The move included 50 boxes and included full pack and un-pack Along with up to 60 days of storage as we did not know closing date on our new home. A few days prior we confirmed inventory once again and I was told the quoted inventory was on a shared truck and it would be $2k more for an upgrade to a dedicated truck. We went ahead and did this. The night before the load-out the actual moving provider that Pinnacle sub-contracts out called and confirmed. On pick up morning this team advised the contents of the home is DOUBLE cubic feet from what is quoted. Initially an additional $13k was requested (cash on the spot) doubling the move. We settled on $5k after a a mess of a time to sort it out. Overage is expected slightly, but 2x on morning of is insane. Pinnacle does this for a living and to grossly mis-quote the cubic feet this bad is awful. Delivery day the sub-contractor further sub-contracted the delivery out further. All contents arrived great and this provider was the same hired labor that boxed the house. These guys did great in delivery but mentioned that their sub contractor stiffed them cash as well for the job. They were merely doing it to maintain their reputation. My honest suggestion is cut the middle man out, Pinnacle is a waste. Nice people but their business is a wreck. GO DIRECT with a provider. If you are moving in the Vegas area or Southern Utah area give Arturo a call his guys are fantastic. Las Vegas Movers 702-340-8400 Again do your homework on Pinnacle. I didn’t and learned a lot. Suggestion AVOID and go Direct.