Pinnacle Moving GroupReviews of pinnaclemovinggroup.com

I scheduled a move and paid over $3,000 as a deposit. However, my house build fell through and I canceled. I sent a copy of my cashed check and contract to the email stated on the contract for refunds and cancellations, I also contacted Mark who set up the original move date. It has been months, with no response and now the posted phone numbers will not connect. On reading other reviews of similar customers who’s money was stolen and who never received a response, I am wondering if a class action law suit is in order since this company is obviously stealing, lying and gaslighting people.

PLEASEeeeeeeee!!!!!! These guys will take your money and leave you hanging with no recourse! Got my money and then you can’t get ahold of them by any phone number PLEASE DON’T USE this COMPANY they STEAL your money and leave you high a dry!!!!!!!! Save your self the grief. DON’T GIVE THEM ANY MONEY!!!!!

They talked me into a down-payment on a possible move to New Mexico. Then, reassigned the move to Long distance moving. I explained to the salesmen Ken, if the home purchase didn't go through the following week, I wanted his assurance my money would be return. The co Long distance moving kept my $ 6000.00 deposit. Don't use this company and never give them the down payment they want up front.

Its been horrible trying to get my mom's furniture from Florida to Oklahoma. They picked it up on 2/18 and it was supposed to be here at 6pm today. Now they are saying 8:30 to 9pm. It only takes 3 days to get here with you 500 miles a day limit. They will be here until midnight putting it all back together. I just had surgery and really mad we have to deal with this. Ponca City OK is not that big. We were told they ware in our town over an hour ago

Buyer beware Told broker all items I had, was listed on bill of lading. I even called multiple times to confirm the cost prior, and explain that it took a 26 ft truck to move us However, delivery day came and the subcontractor Giovanni Van Lines out of Dallas Texas movers came and demanded additional 8000 to move us and stated I only paid for 491 cu ft I Wanted to cancel, however they stated I would lose my deposit 1500 Demanded I pay 1000.00 through Zelle before they would load my items So I had them load up 491 cu ft Stated 491 cu ft is only 1 bed, dresser and table, and said I was at my limit 3 weeks later, stop payment on 1500 and dispute charges with bank However, I’m out 1000 because it was paid through Zelle 2-3 weeks have come and no delivery The company is refusing to deliver my items because I did a stop payment for a delivery that has never occurred Beware, I was concerned about the reviews thinking maybe people were trying to save money and not tell the broker all the items I soon found out, the bad reviews are real, do not use them This organization is a total scam I have reported to FMSCA, Texas attorney office, FBI and BBB for fraudulent business practices I will probably will not recover my items but I want to protect others, these guys need to be fined and taken out of business

Scammers avoid at all cost.

I made arrangements with Pinnacle Moving but the actual moving company who moved our stuff was Giovanni Van Lines. Overall we are very disappointed with both companies. The movers showed up late (I had to call multiple times). They were late on the delivery date too. They damanaged some stuff. I was charged a lot more than the initial "estimates". You don't know the actual price you are going to pay until the truck is at your house when everything is already in boxes and you have to move. They have a process where you can submit a "moving claim" to complain and ask for refunds. They offered me a few bucks for all the stuff that was damaged and said nothing about the overcharges. I was even charged for stuff that was supposed to be free according to the document Pinnacle gave me (more than $1000 for "packing materials"). These companies are a joke.

⚠️ WARNING: SCAM COMPANY – DO NOT HIRE ⚠️ I moved on July 3rd, and this company scammed me out of $3,300. From start to finish, this was a calculated, predatory operation designed to deceive and exploit customers. On the day of my move, they loaded only half my belongings onto the truck before suddenly telling me I’d have to pay double because there “wasn’t enough space.” The space and price had already been clearly quoted and agreed upon in advance — yet they doubled the charge once my items were already on their truck, leaving me with no choice but to pay their ransom just to get my belongings moved. To make matters worse, they demanded cash only, refusing any other form of payment — a classic red flag for scammers trying to dodge accountability and leave no trace. They also tried to extort an extra $250 to move a small exercise bike, which had already been included in my original quote. The movers on-site refused to touch it unless I paid immediately. This is blatant deception and a bait-and-switch scheme. Every single item they touched arrived damaged, scratched, or broken — not one piece survived the move intact. Their carelessness and lack of professionalism are beyond comprehension. Since that day, I’ve made dozens of phone calls, left countless messages, and received nothing but rude, nasty attitudesand AI-generated script responses that sound robotic and insincere. They clearly have no interest in helping or resolving legitimate issues. I’ve also reached out to the Better Business Bureau repeatedly for months, and every time I’m told to “send an email and wait for a call.” No one ever calls. No one ever responds. This company hides behind silence, denial, and empty words. They are liars, scammers, and predators, preying on people during stressful times. They will say anything to gain your trust and your business, and the moment they have your money, they vanish — leaving you with damaged property and zero accountability. Their complete lack of cooperation, honesty, and integrity is absolutely unacceptable and disgraceful. This company should be investigated for fraud and shut down immediately. Do not, under any circumstances, trust this company. They are professional con artists masquerading as movers, and if you value your money, your belongings, or your sanity, stay as far away as possible.