Pinnacle Foundation RepairReviews of pinnaclefoundationrepair.com

I am very satisfied

I recently gave Pinnacle five stars for their service, so I now give them one star with some ambivalence. Before they "earned" my business, Pinnacle's personnel were courteous and professional. But after they got paid, they pretty much forgot we existed. To be sure, this is a pattern with most service providers. They'll do anything to get your business; after they do, their level of service collapses. I had a sinkhole appear around one of the pillars they installed. After reporting it twice, I am still waiting for someone to respond. I had to go ahead and fix it myself. I could not wait forever. I am highly disappointed more than anything else because I thought I had finally found a company that was reliable and responsive. But it was too good to be true. I recommend that Pinnacle improve its after-service quality and be as reliable and professional as possible after getting paid. I hope they read this and respond with a legitimate justification for their behavior. Thanks! Pinnacle promptly responded to the above review, and after speaking with the general manager on the phone, they recognized their mistake. I was satisfied with their honest desire to make things right. But explained that they can do that best by being responsive to future customers needing help after the service. I think this was a great learning experience for both of us. I changed the review to reflect Pinnacle's honest desire to improve. Thanks!

Very pleased, they showed up on time and did what they said they would do. Very pleased with them and highly recommended them.