pinkgentle.comReviews of pinkgentle.com

I was looking at an item advertised on Instagram by pinkgentle.com. In order to see how much it would cost total if I ordered 2, I entered 2 in the cart not intending to buy them; one was for a son and I don't even have a son. I am 76 years old and have poor eyesight. I hit what I thought was the back button or cancel button. It was a payment button. As soon as I realized my mistake, within 16 minutes, I contacted them and canceled the order. I have all the correspondent. I sent many cancelation notices hoping to get a response. Order date & time. 12-8-22 @1:26 PM First cancellation email 12-8-22 @1:42 PM. The first email from Pinkgentle.com was 12-9-22 @7:33 PM (29+hours after my 1st cancellation email) stating my order had shipped. The tracking number they gave me provided no information at that time. I feel they waited until after they shipped my order to correspond with me. They didn't read my emails. The correspondence I received was form letters about my dissatisfaction with the merchandise. In the many emails I sent them I capitalize the word "cancel", the phrases "I want to cancel" and "please cancel". I cannot speak to the merchandise since I haven't received it. I will have to file a dispute with my credit card company because pinkgentle.com has not offered me any way to either refuse or return the merchandse. Pinkgentle.com customer service is lazy and unethical. I am very, very disappointed and if I could give it 0 stars I would. Karan A S.

Beyond mad don't know how or who to contact will never purchase again I purchased to bulbs they shoved them both in the smallest package possible mine were very dented and look like crap and supposed to have an angle charm on it well 1 came without it and of course it was for my mother. I am sooo mad I will never purchase from these people again!!!!!!

If I could give them zero stars, I would! Bought three ornaments that arrived, dented and damaged so I am unable to give them as gifts! Contacted customer service multiple times without any resolution! $50 out the window!

This business is a total scam. Bought 3 keychains and never received them. The company tracking site said it was delivered, then said it was at the post office, then said it was being returned to sender. When I called the post office I was told the sender used fraudulent postage to send and that the package would likely be destroyed. When I try explaining that to the company this and that I want a refund, they just keep telling me to contact the post office Update: 11/27 the company actually refunded my money