pinkgentle.comReviews of pinkgentle.com

I placed an order & they added a nearly $10 surcharge, I tried to cancel it immediately with no luck. My original $31.22 order showed up as a $40.59 charge. 3 weeks later the package arrived, as I suspected it's cheap plastic, not what was represented online. Another reminder to do some research BEFORE I buy and to NOT trust FB to do any kind of quality control regarding companies selling on their platform. Asking PG for a refund, we'll see what happens. Ironically, when I tried to cancel the order (they claim they're open 24/7) the response was received two days later, explaining that they shipped already and saying no one was available in Customer Service... LOL!! Update: told them the merchandise was below par, and also asked WHY I had that extra charge of nearly $10. They said it was a mistake, and refunded it. Looks like lots of people complain about their stuff, they offered me a $5 refund and I could keep the product. REGARDLESS, don't waste your $$ with these folks.

The item doesn’t work and they want you to pay an exorbitant amount to return the items

I ordered two sea glass christmas trees at $29.99 each. I received what appear to be two plastic christmas trees with painted ends. They are absolute junk. I have requested a refund. First offer from them was $8, and I can return the trees but they would not pay the shipping. Second offer from them was $10 and I could keep the trees. I absolutely flat out refused. Each time I have asked for a full refund and am willing to pay the shipping to send them back. Now my offer is $12 refund. This is such a scam. I hope people on Facebook don't get sucked into buying from them.

Ordered an item months ago. Never received it. I emailed "customer service" the response was that the item was delivered and asked me to check with neighbors to see if it was accidentally delivered to them. It wasn't. I asked for a refund. They asked me to go to USPS to see about the item. Purely on curiosity, I did. USPS could not find the tracking. I emailed them back with the aforementioned information. No response. I emailed again, and again no response.

Ordered 2 items and 3 weeks later nothing. Emailed them with response they are on vacation. Shows shipping origin from China but nothing on website says shipping from China and prolonged delivery date. Will didpute.

Ordered a ring, ear rings and a necklace on 11/13/2024 for the wife and just received notice today 01/21/2025 that it has been delivered. Haven't made it to mailbox yet to verify. That's ridiculous that it takes over 2 months for shipping. Sent email 12/16/2024 to customer service asking why haven't i received a tracking # yet & threated to call credit card & file a fraud claim. They replied on 12/17/2024 claiming carrier had not updated shipping. Then on 12/19/2024 received email that ordered had been retrieved & on 12/20/2024 ordered had shipped. Could have ordered the same items from Danbury, better customer service. Even temu & shein are about 2 to 3 weeks. If time is not an issue it would be ok I guess. Buyer beware.

I purchased what was meant to be a Christmas gift for my daughter. Purchased on December 7 and I considered the purchase was early enough. Little did I know shipping originated from China. There was not one clue in their advertising that this would be an international purchase. It’s now January 15 and still waiting for the delivery. Needless to say I will never buy anything product from them.

I ordered a keychain December 11, 2024. It is now January 13, 2025 still have not gotten anything this place is a scamDO NOT BUY ANYTHING