Jewele
Pinellas Park location could be better!
Hello, Things at this location could be better. The waiting area is cold, quiet and hard get to the front desk if your if you're in a wheelchair. The bathroom is still not handicap accessible and does not accomidate wheelchairs. Items have to moved around or out of the bathroom to get in. The toilet seat is too short. It's not ADA compliant. There is not railing to help get up and down. So it is impossible to use the bathroom and give a urine sample. I was told months ago that the Pinellas Park location was doing renovations to make both these areas bigger, better and more wheelchair friendly, but that is not the truth. When I asked this past visit about the renovations. I was told there are no more plans to change anything. I asked for a referral for water therapy. When I looked at the referral when I got home, it says that the therapy is for my back. I don't have a problem with my back! I have end stage Osteoarthritis in both knees and need both knees replaced. I thought water therapy may help me maintain muscle in my legs and help with my balance. The referral I got does me no good, and now I have to wait another month before I come to the office to ask for the 3rd time. Last time she forgot to write me one and left before I checked out. So they couldn't ask her. That's what I get for seeing someone other than Dr. Guirguis. My husband and I arrived on time for my 3 pm appointment. There were three other patients in the waiting room upon arrival. We continually have to wait at least an hour before seeing the physician. When we were going to the last room on the left, I noticed all the doors to the rooms in the hallway were empty, and no other patients were back there. So why did I have to wait so long to see the physician? The only reason I'm still going to this practice is because I followed Dr Guirguis from his previous practice. Although I'm very disappointed I have not gotten to see him the last 2 visits. I make the appointment with Dr. Guirguis so I expect to see Dr. Guirguis!
Response from Pain Relief CentersNov 2, 2019
We sincerely regret to hear you had a negative experience with us. We take your concerns very seriously and always take steps to correct them. Therefore, your case has been escalated to senior management for review.


