PINE64Reviews of pine64.org

I bought a Pinebook Pro from pine64eu shop. Was delivered quickly. The laptop broke at the hinges and is brittle overall. The charging adapter broke after a few weeks. Emails to support for warranty will be ignored. The significantly higher prices are justified by EU warranty laws. But you don't get any warranty services. So be careful, here they only want to sell, higher prices not justified.

Package never arrived. I contacted several times the company and they refuses to send a replacement o refund my money. Worst customer support ever seen.

- Product never arrived. - Customer service took a long time to respond to emails and only did so when I kept writing to them. - Customer service kept asking for my address repeatedly although I had given it multiple times. It seems they don't care enough to even read the email conversation they are having. - They blamed me arguing that I wrote my address incorrectly, although it was correclty written and even lectured me on how to write addresses in Germany, although I've been living here for 5 years and have received dozens of packages successfully. - I did receive a full refund though after being threatened that they will not give me a refund again if I fail to write my address properly next time...

I ordered a Pinecil v2 to Europe and had to pay extra import tax that was even more than the value of the soldering iron. I assumed their price was including VAT, they should be more transparent about this. I've now discovered that they have an EU store as well, but the Pinecil costs 65 EUR there instead of 24 EUR on their global store. If I knew it was that costly, I would've ordered locally, where I can get it for 43 EUR. I was trying to save money, not pay even more...

Everything was okay until my Pinecil soldering tip broke and I tried to contact the warranty. I asked the support how to open a warranty claim and they responded fast, but when I tried to claim the warranty I was completely ignored and haven't gotten a response in over a month! I tried to contact them again but still no answer! P.S I used the EU site for the purchase.

Købte en Pinecel. Der var ingen advarsel om at bruge en USB powerbank som de senere i en e-mail specificerer som underpowered, så Pinecel’en er død. Der er ingen hjælp fra Pine64. Jeg skal ikke have andre af deres produkter. Elendigt.

My wife purchased this devices for me it arrived DOA and they claim that plugging it into a laptop or usb c 5v 2 amp charger voids its warranty. Steer clear of this company and its products. They are frauds.

A $100 purchase was made for pinecil soldering iron and equipment. The package never arrived even though tracking info was provided. Pinecil was not responsive to email inquiries and was only partially responsive to a PayPal case against them. Regardless of whose fault this was the poor responsiveness of the company to email requests is unacceptable and disappointing. We used to buy pinecil to all employees of our company but they lost a customer.