PINE64Reviews of pine64.org

Order never arrived, no response to emails

Horrible customer support and charging for cancelling a order is ridiculous!!!!

Utter scammers, they tried to add $35 to the quoted shipping, and then when I opted to cancel instead of paying the absolutely absurd additional fee, they only sent part of the money back.

I got my hopes up, because I was hopeful for a true linux experience on ARM processors. I have used, and now sold, a pinebook, pinebook pro, and a pinetab2. All three have been a nightmare. I have used linux as a daily driver for about 7 years now, and know how to use the CLI. BUT you really need to be a programmer to handle these products. I expected a challenge, but over the last few years trying out these products, I am left defeated and discouraged.

Jeg bestilte en Pinecil efter at have læst om firmaet, som har masser af goodwill på internettet. Desværre opdagede jeg først bagefter deres reelle omdømme. Pine64 fungerer i bund og grund som en drop-shipping-forretning – selvom du bestiller via deres europæiske eller amerikanske hjemmeside, bliver produktet sendt direkte fra Kina, hvilket resulterede i en leveringstid på 30 dage. Hvis man køber via deres .com-hjemmeside, koster produkterne kun en tredjedel af prisen sammenlignet med den europæiske butik. Selvom hjemmesiden selv beregner “Tax” til 0 kr., endte jeg alligevel med at skulle betale importafgifter svarende til halvdelen af produktets pris. Samlet set en skuffende oplevelse, som jeg ville ønske, jeg havde været opmærksom på på forhånd.

Ordered a solder iron, never received the product, customer support always replied without reading my mails - didn't get a refund. Seems like scammers.

I bought a Pinebook Pro from pine64eu shop. Was delivered quickly. The laptop broke at the hinges and is brittle overall. The charging adapter broke after a few weeks. Emails to support for warranty will be ignored. The significantly higher prices are justified by EU warranty laws. But you don't get any warranty services. So be careful, here they only want to sell, higher prices not justified.

Package never arrived. I contacted several times the company and they refuses to send a replacement o refund my money. Worst customer support ever seen.