Pimsleur Language ProgramsReviews of pimsleur.com

Response from Pimsleur Language ProgramsJun 11, 2026

Hi, We're sorry to hear that you were disappointed with your experience, and we apologize for the delay in responding to your review. Until recently, we did not have the ability to respond on this platform and had to work with the platform provider to obtain the necessary permissions. Based on your review, it appears there may have been confusion regarding the subscription option selected during checkout. Pimsleur offers both monthly and annual subscription options, and the selected plan, billing frequency, and total charge are displayed during the checkout process before a purchase is completed. Customers are also required to acknowledge the subscription terms before proceeding. For example, monthly subscribers must acknowledge that they will be billed the monthly subscription fee until cancellation and that the subscription is auto-renewing. We understand that checkout experiences can sometimes be confusing, particularly when multiple subscription options are available. However, we strive to clearly disclose the selected plan, billing frequency, renewal terms, and total charge before a purchase is completed. We appreciate you taking the time to share your feedback. Comments like yours help us continue evaluating how we communicate subscription options and pricing during the enrollment process. Best, The Pimsleur Team

Response from Pimsleur Language ProgramsJun 11, 2026

Hi, We're sorry to hear that you were disappointed with your experience, and we apologize for the delay in responding to your review. Until recently, we did not have the ability to respond on this platform and had to work with the platform provider to obtain the necessary permissions. We understand your frustration regarding recurring subscription charges, particularly when a service is no longer being actively used. We would like to clarify that customers who enroll in a free trial are required to acknowledge that the trial will automatically convert to a paid subscription unless canceled before the trial period ends. This disclosure is presented during enrollment and must be accepted before the free trial can begin. Customers can also cancel their subscriptions at any time through their account using our self-service subscription management tools, and cancellations are processed immediately. There is no requirement to contact Customer Support in order to cancel. While we understand your disappointment regarding the outcome, subscriptions remain active until canceled, regardless of usage. As a result, account activity alone does not indicate whether a customer intends to continue or discontinue their subscription. We appreciate your feedback and will continue evaluating ways to improve the customer experience while maintaining clear and consistent subscription policies. Best, The Pimsleur Team

Response from Pimsleur Language ProgramsJun 11, 2026

Hi Marcus, Thank you for your thoughtful review and for sharing your experience with Pimsleur over the years. We're delighted to hear that Pimsleur helped you build conversational confidence in both German and Spanish, and especially pleased that your pronunciation stood out to native speakers, friends, and colleagues. Developing strong pronunciation, listening comprehension, and speaking confidence from the very beginning is one of the core goals of the Pimsleur Method™, and it's always rewarding to hear when learners see those results in real-world conversations. The Pimsleur Method is an audio-first, conversation-based approach to language learning that is designed to help learners begin speaking and understanding a new language from the very first lesson. Rather than focusing primarily on memorization, learners actively participate in guided conversations that build recall, comprehension, pronunciation, and practical communication skills. For more than 60 years, millions of learners have used Pimsleur to develop real-world conversational ability in new languages. Your experience highlights something we often see: learners who consistently complete the lessons can make meaningful progress in a relatively short period of time, particularly when it comes to speaking confidence and pronunciation. We especially appreciate your advice to combine Pimsleur with immersion, media, podcasts, and real conversations. While Pimsleur provides a strong foundation in speaking and listening, language learning is most effective when learners actively engage with the language in multiple ways. Thank you again for your support and for taking the time to share your experience with other learners. Best, The Pimsleur Team