Pimsleur Language ProgramsReviews of pimsleur.com

Response from Pimsleur Language ProgramsJun 11, 2026

Hi Isobel, We're sorry to hear about your experience, and we apologize for the delay in responding to your review. Until recently, we did not have the ability to respond on this platform and had to work with the platform provider to obtain the necessary permissions. We take concerns regarding cancellations, refunds, and customer service interactions seriously, and we're disappointed to hear that you felt your concerns were not adequately addressed. After reviewing your account, we can see that a full refund was issued on July 5, 2025. We’re glad that this matter was resolved, although we regret that the experience leading up to the refund left you feeling frustrated. For clarity, customers who enroll in a free trial are required to acknowledge that the trial will automatically convert to a paid subscription unless canceled before the trial period ends. Customers can cancel their subscriptions at any time through their account using our self-service subscription management tools, and cancellations are processed immediately. We also take requests relating to customer data and account records seriously and are committed to complying with applicable privacy and data access requirements. If there are any remaining concerns regarding your account, please contact our Customer Support team and reference this review. We would be happy to escalate your case to a supervisor for additional review. If the refund resolved your concern, we would appreciate it if you would consider updating your review to reflect the outcome. Best, The Pimsleur Team

Response from Pimsleur Language ProgramsJun 11, 2026

Hi Robert, We're sorry to hear that you were disappointed with your experience, and we apologize for the delay in responding to your review. Until recently, we did not have the ability to respond on this platform and had to work with the platform provider to obtain the necessary permissions. We appreciate your positive comments about the Pimsleur program itself, and we're sorry that your experience with our promotional offers and checkout process left you with a different impression of our company. Based on your review, it appears there may have been confusion regarding the promotional offer and the subscription option selected during checkout. Promotional offers for a discounted first month apply to monthly subscriptions and do not apply when an annual subscription is selected. We understand how this could be frustrating if the distinction was not clear during the purchase process. We also strive to be transparent about subscription terms and pricing. The subscription type, billing frequency, and total charge are displayed during checkout before a purchase is completed. That said, we appreciate your feedback and will continue evaluating ways to make our offers and subscription options as clear as possible. Thank you again for your feedback and for your kind words about the Pimsleur product. Best, The Pimsleur Team

Response from Pimsleur Language ProgramsJun 11, 2026

Hi Hugh, We're sorry to hear that you were disappointed with your experience, and we apologize for the delay in responding to your review. Until recently, we did not have the ability to respond on this platform and had to work with the platform provider to obtain the necessary permissions. We appreciate your many years as a Pimsleur customer and are sorry that this situation left you feeling frustrated. Based on your review, it appears the issue involved a gift card that was purchased but ultimately not redeemed by the intended recipient. We understand why you would be disappointed if you were unable to use the value of that gift card in the way you expected. Gift cards are generally intended for use by the recipient to whom they are provided and are subject to specific terms and conditions. However, we would welcome the opportunity to review the circumstances surrounding your purchase and determine whether there may be a way to assist. Please contact our Customer Support team and reference this review. We will be happy to escalate your case to a supervisor for additional review. Thank you again for your feedback and for your longtime support of Pimsleur. Best, The Pimsleur Team

Response from Pimsleur Language ProgramsJun 11, 2026

Hi Lola, Thank you for your wonderful review and for being such a loyal member of the Pimsleur community over the years. We're delighted to hear that you've found success with the Pimsleur Method™, from your early days using our CD courses to your current studies in multiple languages through the app. Your description of listening, responding, and actively speaking while driving perfectly captures the audio-first, conversation-focused approach that has helped millions of learners build real-world language skills. You're absolutely right that language acquisition is a journey, and we're honored to be a part of yours. One of the core principles of the Pimsleur Method is encouraging learners to begin speaking and understanding the language from the very first lesson. Rather than relying primarily on memorization, learners actively participate in conversations, building listening comprehension, pronunciation, recall, and speaking confidence over time. For more than 60 years, Pimsleur has helped independent learners, travelers, business professionals, military personnel, and government employees develop practical communication skills in new languages. We're thrilled to hear that the method continues to work so well for you. We're especially grateful for your support as a Lifetime Subscriber. Thank you for sharing your experience and for allowing us to accompany you on your language-learning journey. Best, The Pimsleur Team

Response from Pimsleur Language ProgramsJun 11, 2026

Hi, Thank you for sharing your feedback. We're sorry to hear that the Italian course did not meet your expectations, and we apologize for the delay in responding to your review. Until recently, we did not have the ability to respond on this platform and had to work with the platform provider to obtain the necessary permissions. We'd like to note that the product you referenced was purchased second-hand, and therefore we cannot verify the condition, age, authenticity, or handling of the CDs you received. Audio quality issues can sometimes result from the condition of physical media, copying, storage, playback equipment, or file conversions performed after purchase. It's also important to note that we have not sold CD-based courses for many years. The CDs in circulation today are older editions of our language programs and may not fully reflect how the language has evolved or is commonly used today. New content updates, course revisions, and product enhancements are available exclusively through the Pimsleur app. Many of our digital courses have been updated over the years to incorporate more contemporary language usage, revised content, and additional learning features. Pimsleur courses are intentionally designed around approximately 30-minute lessons. This lesson length is a core component of the Pimsleur Method™ and is based on Dr. Paul Pimsleur's research into memory retention, recall, and language acquisition. For more than 60 years, millions of learners have successfully used this format to develop practical speaking and listening skills. We also take quality seriously and regularly review customer feedback regarding course content, audio quality, and pronunciation. While some learners prefer a different pacing or presentation style, our courses are developed, reviewed, and recorded by native writers, reviewers, and speakers to help ensure an authentic and practical listening and speaking experience. We're sorry to hear that you did not receive the response you expected to your email. We appreciate you taking the time to share your concerns and will forward your feedback to the appropriate teams. Best, The Pimsleur Team

Response from Pimsleur Language ProgramsJun 11, 2026

Hi Anna, We're sorry to hear about your experience, and we apologize for the delay in responding to your review. Until recently, we did not have the ability to respond on this platform and had to work with the platform provider to obtain the necessary permissions. We understand how frustrating unexpected subscription charges can be. However, subscriptions purchased directly from Pimsleur and subscriptions purchased through the Apple App Store are separate subscription systems. A subscription purchased directly from Pimsleur will not appear in Apple's subscription management tools, and a subscription purchased through Apple cannot be managed through Pimsleur. Apple does not share customer subscription information with us, which is why we are unable to view, manage, or cancel App Store subscriptions on a customer's behalf. We also strive to be transparent about our free trial terms. Customers who enroll in a free trial are required to acknowledge that the trial will automatically convert to a paid subscription unless canceled before the trial period ends. This disclosure is presented during enrollment and must be accepted before the free trial can begin. Customers can cancel their subscriptions at any time through their account using our self-service subscription management tools, and cancellations are processed immediately. Based on your review, it appears there may have been a misunderstanding regarding where the subscription was purchased and therefore where it needed to be managed. We would be happy to review your account history and subscription records if there are any remaining questions regarding your account. Best, The Pimsleur Team

Response from Pimsleur Language ProgramsJun 11, 2026

Hi Tony, We're sorry to hear about your experience, and we apologize for the delay in responding to your review. Until recently, we did not have the ability to respond on this platform and had to work with the platform provider to obtain the necessary permissions. We take concerns regarding cancellations, billing, and customer service responsiveness very seriously. We certainly do not want any customer to feel that their concerns are being ignored. Customers can cancel their subscriptions at any time through their account using our self-service subscription management tools, and cancellations are processed immediately. We also maintain account and subscription records, including billing and cancellation activity, which can be reviewed when questions arise regarding account status or charges. Based on your review, it appears there may be a dispute regarding the timing of a cancellation and subsequent charges. We would welcome the opportunity to review your account history, cancellation records, and communications to ensure the matter was handled appropriately. Please contact our Customer Support team and reference this review. We will be happy to escalate your case to a supervisor for a thorough review. Best, The Pimsleur Team