Pilot Flying JReviews of pilotflyingj.com

Was at a pilot truck stop in Higginsville Missouri had to wait 2 hours each time fir a shower there was trash in the floor of the store bathrooms were very nasty nothing had been cleaned I asked the Manager why it was taking so long for showers he told me to go down the road to the Loves truck stop. I would not advice anyone to buy fuel there or any product

I have had a pilot / flying j rv plus charge card for at least 10+ years/ mostly I’ve not had any problem with them overall, a few of the stations YES, but not the company UNTIL TODAY ! My account iphas always been in good standing and I sent $ monthly to build up a credit so when I hit the road I had a good “nest egg” I called to insure my account was not blocked, which it was last year at this time for “inactivity” ? ? And I wasted OVER an hour before they fixed whatever reason they had for the blockage. Imagine my SHOCK & SURPRISE when I’m informed that the company had decided in their “wisdom” to discontinue the RV Plus charge card program, I’m a 99.99l9l% gas user, so apparently I’m not a valued enough customer ! They also “claim” that they have been sending out noticed for months about the discontinued card, I ONLY GOT ONE NOTICE AND IT WAS A 0548 THIS MORNING, I CALLED ABOUT 1000. I DONT CHECK MY EMAIL CONSTANTLY, BUT I DO/DID CHECK MY AVPCCOUNT TO SEE JUST HOW MUCH CREDIT I HAD/HAVE BUILT UP, WHY THE BLOODY H#!! COULDNT THEY HAVE PUT SOME KIND OF NOTICE ON MY STATEMENT IN BIG RED LETTERS THAT THEY WERE DISCONTINUING THE PROGRAM, SO I COULD LOOK FOR ALTERNATIVES BEFORE HEADING OUT NEXT WEEK ! ! !

Ever since the family in Ogden, Utah sold our most of their Flying J truck stops to some big corporations company. The quality and cleanliness, and verity of food at the counters have gone down . If you can find food at the counter at 2am anymore. Tge whit brick is dingy/filthy. It needs to be bleached ,and pressure washed. The walls from the floor 2 ft up are filthy/dingy along with the showers and walls from slopping them with a dirty mop walls and showers need to have tiles and grout slbleached and steam pressure washed. The fuel islands have never loked so bad. They used to be steam cleaned and kept in pristine condition. And the parking lots were always clean and asphalt coated. I remember when Flying J . Was well kept. And a clean respectable place to do business and stay over your break time. Just looks like another corporation stock held dump. I guess they will just milk it for it's name till they run it into the ground, like most great companies that sell out to these corporations. It truly sad. Petrol is another one. And loves isn't far behind. It's a he'll of a nice investment to run into the ground just for a stock market.

This is a review about Pilot/Flying J in general and not a particular store. I have a myRewards card that is used at Pilot/Flying J locations. I also have the card registered with the mobile app on my phone. Each month you can go into the app and select any number of various offers on discounted food/merchandise items. One reward that they typically offer each month is 10 cents off per gallon of fuel. You activate the offer at the beginning of the month and then you're supposed to scan your card or the barcode in your mobile app at the pump to obtain the discount on the fuel. I have yet to find a fuel pump that will process this discount. Every time I have scanned my card or app, the video screen on the pump displays the message "Please See Cashier". I must then go into the store and pre-pay for the fuel before returning to the fuel island and pumping my fuel. Once the pumping is complete, I have to go back into the store and obtain a receipt showing what I've actually pumped. If I'm traveling with no other adults and I have a small child or perhaps a sleeping child in the car, I must get them out of the car to go inside. This is quite inconvenient. I suspect this is planned so that you have to make a trip inside the store and thus spend money that you otherwise wouldn't spend. It has now gotten worse. The app clearly shows "My Saved Offers" along with "Save 10 cents per gallon on gas". After scanning my card in the store and paying for the fuel, the pump shows 5 cents off instead of the promised 10 cents (BAIT AND SWITCH). I must then notify the associate at the register that the pump that I have just prepaid to use is not giving me the proper discount. I then return to the pump again and pump the gasoline, followed by trip number 3 into the store to: a) get my fuel receipt, and b) get a cash refund for the extra 5 cents off. To the credit of the associates in the store, they ALL have cooperated with me during the transactions and have done what they could to make it right. My complaint is strictly with the company in general. As a multimillion (perhaps multibillion?) dollar company, do they not have the resources to be able to get their rewards program and cards fixed so that you can scan the card at the pump and the discount is applied? All of the other fuel rewards cards I have ever used at other merchants have worked very well. It is no longer worth the aggravation I must endure to go to Pilot/Flying J. I would rather go somewhere else and pay a few cents more to be on my way quickly without waking the baby. As for the date of experience, this happens EVERY time I go to Pilot/Flying J. I'll use my most recent visit as the date.

Flying j in Childress Texas charged me ann extra $151 on a credit card I used at the pump to buy $45 in gas. I cancelled the credit card, disputed the charge and will NEVER buy anything at flying j again. Watch out for card readers on their pumps or staff using credit cards for other charges. Big scam alert. I called the manager who said the charge was “ a security feature”. What a crock.

The worst of all are liars and untrustworthy.I I get free drinks and coffee but I show them my offer he refused and said I have to pay total amount and we don’t work with any offer it was at Jonesboro, AR Address: Pilot Dealer #1383 1-555, Exit 39, 5750 Commerce Square, Jonesboro, AR 72401

I just saw a TV commercial in which Pilot/Flying J looked like paradise. Reality? Pilot is a nasty, filthy, truck stop. Don’t be fooled. This is not a place you want to stop with your family.

10:00 am 08/24/2024 at 224 Daniel Payne Dr Birmingham Al I had a very poor customer service experience with the cashier about a shower. When I reported to management the cashier kept yelling and laughing at me while management said nothing. Once I addressed it management went off at me about what they go through with most truckers. It’s obvious they both aren’t fit for this line of work. This level of down right aggressive meanness and incompetence towards customers who already have a stressful job is uncalled for. Drivers should be greeted with pleasantry not this poor behavior.