Pilot Flying JReviews of pilotflyingj.com

I’m genuinely bummed because I stop at Pilot Clovis NM at least 2x a year when passing through (sometimes more) for the last 10 years. I always top off my gas tank from Lubbock to my next pit stop in Albuquerque. I put $23.32 in my tank and they put a $226 hold on my card in ADDITION to my $23 purchase. 24 hours later it’s still there. This has NEVER happened and there is no notice of any kind on the pump or the app when I scanned my rewards or anything that they would be holding that much. The most a gas station has ever held is $150 which immediately just turns into the actual price of purchased at the end of the transaction. Pilot has never done this to me in the past, so I did not know to expect it. I got to Arizona late at night with my infant and dog and my card was declined to get our hotel room. That’s when I saw the hold, I never even got a notification. This is completely unacceptable. We were stranded at 10pm scrambling trying to get someone to send me money to pay for our room. I have over 900 miles left until our destination and 2 more hotels that I have no idea how I’m going to pay for because of this. As a loyal customer for years to many different locations in several states I can confidently say I will be using loves for every stop going forward including my stop in hinkley, ca. So beware if you pay at the pump they are now holding $226. Who knows when I’ll get the money back. Update 96h later and they’re still holding my funds.

AGAIN, no receipt at the pump. New pumps and still no receipts. I this a way to get customers inside to buy?

I highly recommend not to come staff there no customer service there is a lot of favoritism discrimination out the roof they will group up and make up lies to cover each other I use to work there for five months and falsely got fired and hope the manager made up lies and got her managers to lie for her and cover her tracks I even have it in text message from people saying that she targeted me and making up lies to corporate and covering security track from the illegal thing going on on the property he still works there and I got fired

Three Pilot in a row on a MD and DE border are with a showers broken down. What a trashy company. I hope all the clients will leave you and go to other gas stations, cause Pilot doesn’t deserve to sell any single gallon of fuel

We have no option at this specific stop in Indiana and were shocked to see they don’t have 87 and their 89 is now e15 (aka it’s the same garbage 88 octane marked up). This should be criminal!

I stopped by Pilot on Sunset in Springdale Arkansas this morning on my way to work to get some gas & an energy drink. My first awful experience here. Walking to the register the cashiers on her phone. I said morning and she just looked at me rude! Shitty attitude. I hope I don't run into Erin again! She gives the store a bad vibe!! Store needs to have happier peoples in the morning!

Pilot/Flying J are holding $297 off of my debit card every time I get gas. The most I've ever gotten is $71. So explain to me why you're holding $226 more than my usage? Ridiculous and if this doesn't change I'll be going elsewhere for anything

I will never use another Pilot gas station. We pulled into a pilot yesterday to put $20 a gas in our car because it was very expensive and I just wanted to be able to get into Ohio from Pennsylvania so we pulled into the one in Erie we have a car and they put a 226 hold on my credit card Plus the $20 of gas that we pumped. My husband went inside because we were livid and we are told 7 to 10 days for this $226 hold to fall off. This isn't even debit this is credit on a credit card. What a money grab on Pilot's card. Totally ludicrous. There's no reason for that if I put my card in it authorizes the $20 pilot will get there $20 there's no need for them to get an additional $226 for 7 to 10 days