Pilot Freight ServicesReviews of pilotdelivers.com

Worst delivery service ever! They failed to deliver 1 piece of my dining table and kept telling me that they are doing dock check, and I had to call them more than 20 times to get updates. Now it’s been a month and I have lost all hope of ever getting my table.

I agree with all of the previous reviewers… terrible experience! Who knows where my shipment is?? It was due 3 weeks ago…

Worst freight company ever - my patio furniture was due four days ago and I can’t get anyone to answer the phone. I’ll be contacting Sam’s Club and letting them know what a terrible job this company is doing.

They have the worst Customer Service Reps. I had to call to find out why shipment was delayed due to no update on their website. They are all nasty and rude. Was told to shut up by a rep because I was asking a question and then hung up the phone. Had to call back and the next rep provided the information but had an attitude the whole time. Asked to speak to a supervisor and rep kept saying I already provided you the information. This is bad service all around and will never use again

I have to keep rescheduling my vertical blinds installer here, because Pilot Freight's "tracking" is useless; all it says is "in transit" with no indication of where it is now. They missed the first estimated delivery date over a week ago, and now the second one, which was supposed to be yesterday. They provide a link to email customer service, but their so-called "customer service" does not respond to emails! When I called "customer service", the rep was very difficult to understand (sounded like she was talking through a pillow). As nearly as I could tell, what she said amounted to "don't call us; we'll call you." Encourage your vendor to use a competent freight company like UPS Freight!

Order never showed up after the deliver date and was not even scanned after leaving the shippers warehouse. Worst ratings for a company… I don’t see how they have a contract with anyone if they lose majority of packages shipped. Sounds like they are behind some scamming activity! Insurance fraud and reselling the products!

3 weeks wait and they don’t show up on the delivery date after having to take off work to accept the package. Can’t give me a reason why and now I have to wait for the local agent to call me back to set up another date. How hard can it be! I will update this review with ongoing information.

Absolute trash company to deal with. Currently two and a half weeks past their original commitment date for delivery (a date which I took off from work and wasted PTO on). Their website still hasn't updated the ETA - so it still shows almost three weeks ago. Website also shows absolutely no changes or movement in the freight over the past 2+ weeks. I've called every day for the last three weeks to confirm details and attempt to get updates - every single person gives me a different answer and every answer is incorrect. I even tried to file a claim for missing freight but was told that I literally am not allowed to. I'm currently at a loss for what to do. This is $2000 purchase and it's absolutely unacceptable that this company is refusing to deliver nor locate my piece. Customer service has continually told me "any day now" for the last 14 days or so. I asked if they could see notes on my file to verify that they've been telling me the same story for weeks - they confirmed yes, they do see that in the notes, but that they couldn't really do anything about it or help me at all. Waste of time.