Donnell W.
There is Hope
I did a lot of research on televisions and settled in front of the LG Nano. I felt great about my purchase and frantically purchased the product. I ate my heart once I saw the review about Pilot Freight! BUUUUT! my worries were for no reason at all. It reads in your tracking email that you will obtain a phone call once your product is shipped through Pilot Freight but I did not. However, I did call the location which put me to great ease because the guy on the other line was the epitome of Customer Service. Just as cold as ice with it: mannerisms, thorough and concise. He sent a message to the driver at which the driver called, verified my address, called me when he was lost instead of just trying to deliver it another day and he was excited for me that I had purchased the item. What sealed the deal is my vision into the back of the truck where my television was snug and strapped down to the side of the truck walls, which put any ideas to rest - it was clear that if the television was damaged is was not going to be as a result of the transport by the truck. So, granted a lot of reviews show that folks have had bad experiences I, can honestly say that I, did not nor did the owners of the 70 and 65 inchers who were on the truck that same day. This is short of a shot out to the Pilot Freight of Richmond Virginia: We are good to go down here, so folk from the area worry not!..