Pilot Freight ServicesReviews of pilotdelivers.com

I gave one star because there was no selection for no stars! Pilot revived my shipment at a local facility on the 12th of December, I tried calling them to schedule the delivery and couldn't get through, left messages to return my call and never heard anything back! I called at least 20 times and was on hold for close to an hour each time and every time the call was just hung up! It is now the 20th of December and i thought i'd try calling again... after about 30 min. of being on hold, someone answered! OMG i could not believe it! I asked about my order and told them how hard it was to get a hold of them and the lady on phone said, "well we have a lot of shipments"... Ok, well hire some people to get the shipments out then! I understand its Christmas time, but be prepared and have some sort of communication with your customers! So i asked when i might expect my shipment... they told me it was still about four hours away even though the tracking site says its local to me! So, Pilot received my shipment on Dec. 12th and its now the 20th and am still waiting.... Merry Christmas!

Well, if by now you haven't seen enough negative reviews about Pilot Air Freight, then -- here's another one. 1) if you ever want to speak with an actual person at this company, forget about it. Slap yourself and wake up. Not. Going. To. Happen. 2) If you expect them to deliver on the date & time you selected, slap yourself again. Not. Going. To. Happen. No, instead you'll sit at home for the 4 hour window of time, during which they promised to deliver, and as you near the end of the 5th hour (because you decided to wait "just one hour more") you'll slowly start to realize that, much like a bad blind date, they aren't going to show, and you've just lost 4, no make that 5, hours of your life. 3) Then when you try to call them to ask "why?" you'll discover they never answer the phone. See #1. 4) Next you'll call the company, with whom you unfortunately did business, to complain. I say "unfortunately" because there are some big name stores who use Pilot Air Freight. In my case, this was Walmart.com, who eventually did call me back after allegedly getting through to Pilot Air Freight. They'll promise you that Pilot Air Freight will call you the next day to arrange delivery. But will they? No, much like a one-night stand. Slap yourself. 5) So you'll call the vendor again and demand results! They will, of course, apologize and tell you that they can either refund the money and cancel the order, or try shipping it to you again. Well, by now, you're literally 3 weeks into the ordeal and if you chose to re-ship it, it likely would never arrive before Christmas (even though you originally ordered back in November) because it's the same, crappy delivery company at the end of the day. And if you get a refund, then what's the point. So, here I am, now waiting on Walmart.com to breach the defensive perimeter of indifference that Pilot Air Freight hides behind in the waning hopes of saving Christmas. Yeah, right. I'll just slap myself now. To sum up, Pilot Air Freight is the WORST delivery company ever. Do not use them. Ever. My only hope now is that they go bankrupt and another company finds my package and delivers it by Christmas of 2020.

I would not use this company to ship a paper clip. They are so disorganized it is pathetic. It was a nightmare trying to get someone to answer the phone and when they did, gave me nothing but misinformation. This is a horrible company and I will not buy anything from any company that uses them.

I would not use these people to ship anything, worst customer service ever. You would do better to move the package yourself walking across the country wearing glass slippers with the package strapped to your back. You will have to constantly call them to get any information. They are over their heads and should scale back their operation until they can successfully deliver, until then they will never be any shipping company that can get the job done on time and on schedule. I have scheduled three different delivery time slots as I have to be home to sign for my Walmart delivery, all three times were canceled, now two weeks later and still counting, because I have yet to receive my package, it seems they don't even know where my package is. I do however get the I'm so sorry sir, where experiencing a high volume of shipments right now, then stop taking orders you can't handle! I can rest assure that sometime in the near future, my phone will ring or I will get an email to setup yet another scheduled time Pilot Freight Services can cancel.

HORRIBLE! I ordered a purple mattress and I was supposed to get the delivery on 12/9. Could not get a hold of customer service until 12/10- they told me that I must have missed the delivery... when I was home all day and a mattress delivery is hard to miss. Then i contacted purple mattress (equally as horrible) who reached out to Pilot- and they got a whole different story- The delivery had been delayed for weather issues. They rescheduled me for 12/12 and nevr showed up. Now i am waiting for the rescheduled delivery on 12/16 (time slot is 10AM to 6 PM) and the delivery still has not been made. I called customer service and I end up waiting on the phone for 15 mins and then get automatically sent to voicemail. Horrible horrible horrible.

Honestly, this is the worst carrier ever! I am still awaiting a delivery that should have arrived 2 days ago. No information, tracking still says 'to arrive on Thursday 12th September'. I have no neighbours to take in the item for me and I refuse to stay in for ever. Amazon can keep the item, I don't want it any more. Note to Amazon: Do not use the services of this carrier. They are cr@p!

They literally have taken over 11 days to try and get a package to me and it is still nowhere in sight.

Customer service does not answer phone. Impossible to reach. Could not adjust address error.