Pilot Freight ServicesReviews of pilotdelivers.com

One star was probably giving to much, but that is as low a rating that is allowed. Shipping was several days late. Arrived seriously damaged. When you call customer service, they give you a speech on how their rules dictate how many ways from Sunday they won't help you and it's your fault their rules dictate why they wouldn't help you even if they could.

This is by far the worst shipping company I have ever seen. I ordered a TV from Fingerhut on December 5th thinking I would get it before Christmas. Tracking it, it said it would be delivered on the 12th! Then it changed to the 20th so I’m thinking At least it will be here by Christmas. It didn’t show so I contacted them. They were apologetic and said they it probably wouldn’t get there by Christmas that it was in Atlanta. Atlanta is 90 miles away! Really? They took my E mail and said they would keep me informed about where it is this was the Dec. 21st It has a now December 29th and still no EMail or package. I called again today and waiting to hear back! Never use this company! They are trash! I don’t even claim the one star! This was suppose to be a Christmas 65” TV for the college football playoffs! I am furious 😡

Pilot last mile / White glove Delivery … Pilot last mile / White glove Delivery appt was apparently cancelled to my home but no one communicated that to me. My husband took a day off from work to stay home to sign for and receive delivery. I Spoke to mark , Francis and Gabby the manager at last mile delivery 713 861-4224. I Asked them to please reroute a delivery truck to my house this same day since we have now missed a day of work and we do not want to take additional days off . My home is only 15 minutes from the warehouse , which is at George Bush Intercontinental Airport … I was told “no trucks are available in Your area” by Gabby the manager … but my area, is their warehouse area, again, only 15 minutes away. This is the worse customer service one can expect . I asked how we would be compensated for missing an entire day of work, but told , “ we are simply sorry”,

If I could give this company 0 stars I would!! Worst company to go through! Don’t keep appointment dates or times. Always run about 3 hours late. Had a replacement TV coming and this company had it for 2 weeks never being able to deliver it when they said!!! Avoid this company like the plague and the manager is a real toolbag!!! Do your research and find a different company!

Worst shipping company I’ve ever seen. Paid 300 dollars in advance for shipping insurance for car parts to ship from West Virginia to Ct 2 weeks ago. I keep contacting the seller and he said pilot never got my payment for insurance but I have the proof the took the fee out of my account.So my shipment is in limbo until they get paid insurance he has gone to the shipping company and they are no help I am pretty sure I am going to be out a lot of money and not get my merchandise. Stay far away from pilot insurance

Received a message to say it was out for delivery so waited in for it . Yes you guessed it didn’t arrive . As someone else mentioned if I knew it was to be delivered by pilot I wouldn’t have ordered it

The worst shipping company EVER…, if i known my item was getting delivered by using their services I would’ve NEVER order my items for that particular company…

My package was at my font garage door. No ring of a door bell. It was there all day, I review my ring video. I was worth over a $1000.00.