Pilot Freight ServicesReviews of pilotdelivers.com

HORRID! F_ _ KING HORRID! HERE'S WHY! ORDER A PRODUCT, THE COMPANY USED PILOT FREIGHT COMPANY. DELIVERY TO BE 11 DEC 2020, 11am - 3pm. I am the sole caretaker of my 88 year old mother and had to quit work, sale my house, and move into my moms apartment complex. A 55 or older gated community, most residents are in their late 60s or early to mid 70s. It's a very safe complex in a very low crime rate area in a little city outside Houston Texas. I am always around,,, l do go out for groceries, medical supplies, some take out restaurant meals, etc,,, l am never gone long and am usually no further than 15 minutes away, usually closer. I called PILOT FREIGHT COMPANY at about 10am to inquire about a heads up call when driver was getting close, give them info on getting through the gate, and where best to park for elevator,,, EVEN THOUGH THEIR WEBSITE RIGHT UP TOP STATES THEY ARE AVAILABLE 24/7/365,,, THEY ARE NOT!!! 1st, THEIR MAIN PHONE # RINGS ONE TIME THEN GOES TO A BUSY SIGNAL! ANY OTHER CONTACT #, RECORDING SAYS THEY APPRECIATE YOUR BUSINESS,,, IT SAYS THE CUSTOMER IS VERY IMPORTANT TO THEM,,, IT SAYS IF YOU STAY ON THE LINE YOUR CALL WILL BE TAKEN IN THE ORDER IT WAS RECEIVED,,, IT SAYS THEY ARE RECEIVING HIGHER THAN NORMAL CALL VOLUME,,, IT SAYS YOUR WAIT TIME MAY BE LONGER THAN 10 MINUTES,,, 10 MINUTES!!! I WAS ON HOLD AND NEVER,,, N E V E R ,,, GOT MY CALL ANSWERED AFTER 7 HOURS & 57+ MINUTES!!! THAT IS NOT A MISPRINT NOR A JOKE,, ALMOST 8 HOURS OF THE SAME BULLSH_T OVER AND OVER AND OVER,,, ALONG WITH THE RECORDING SAYING HOW THEY WERE THIS , THAT, AND THE OTHER THING ALONG WITH BEING THE "BEST OF THE BEST" ,,, F YOU!!! I GOT AHOLD OF THE COMPANY I BOUGHT THE PRODUCT FROM THEY ASSURED ME THE ITEM WAS IN ROUTE AND THE DRIVER WAS DIRECTED TO GIVE A 30 MINUTE HEADS UP PHONE CALL,,, NOPE! DRIVER CALLS FROM THE GATE! I TOLD HIM I WAS NOT IMMEDIATELY AVAILABLE AND HE WOULD HAVE TO WAIT. HIS DISPATCHER CALLS ME AND SAYS NO PROBLEM,,, I CALL BACK WITHIN THE 30 MINUTES AND SAID BRING PACKAGE UP. THE DRIVER CALLS AND SAYS HE WANTS THE GATE CODE, IN WHICH I TOLD HIM HE WOULD NEED TO GO INTO THE OFFICE AND THEY WOULD TAKE CARE OF IT... HE DID NOT EVEN GET OUT OF HIS TRUCK,,, THIS WAS VERIFIED BY THE APARTMENT MANAGER!!! AFTER A FEW MINUTES I LOOK OUT FROM THE BALCONY JUST IN TIME TO SEE THE TRUCK DRIVING AWAY. I CALLED HIS DISPATCHER AND TOLD HIM WHAT I SAW AND HE TELLS ME "THE DRIVER DECIDED TO LEAVE BECAUSE HE DIDN'T FEEL SAFE (I GUESS HE MEANT GETTING OUT OF HIS TRUCK AND COMING INTO THE OFFICE AS OTHER DELIVERY SERVICES INITIALLY DO),,, WHAT A CROCK OF SH_T!!! WE LIVE IN A VERY SAFE AREA OUTSIDE OF HOUSTON TEXAS IN A 55 OR OLDER (AGE REQUIREMENT) COMPLEX (BELIEVE ME, MOST OF THE RESIDENTS HERE ARE ON SELF LOCKDOWN DUE TO COVID), AND IT'S GATED SECURITY, NOBODY CAN JUST DRIVE IN,,, A N D THE DRIVER IS SCARED ??? OF WHAT ??? HE IS A LYING PIECE OF CRAP!!! AFTER I INQUIRED WHAT WAS GOING ON THROUGH THE DISPATCHER, THE DISPATCHER SAYS REAL QUICKLY "DRIVER FELT SCARED TO DELIVER SO PILOT SAID JUST DRIVE OFF",,, AND THE DISPATCHER IMMEDIATELY HANGS UP THE PHONE! I CALL BACK AND THEY JUST LET IT RING AND RING. CALLED THE COMPANY I PURCHASED FROM THEY SAID THEY WOULD CALL PILOT FREIGHT COMPANY AND GET THE TRUCK TURNED AROUND. INSTEAD I GET AN EMAIL SAYING PILOT WOULD CALL ME NEXT WEEK AND RESCHEDULE!!! I AM PROBABLY GOING TO CANCEL MY ORDER ALTOGETHER,,, THANKS TO WHAT IS NO DOUBT ONE OF THE WORST LITTLE PIECE OF CRAP DELIVERY COMPANIES AROUND,,, HOW THEY ARE STILL DOING BUSINESS IS BEYOND ME,,, BUT I WILL SCREAM IT FROM THE ROOFTOPS,,, AVOID DOING BUSINESS WITH PILOT FREIGHT COMPANY AND/OR ANY COMPANY THAT CHOOSES TO USE THEM!!! THEY GET USED BECAUSE THEY ARE A CHEAP OUTFIT AND THE COMPANIES THAT USE THEM ARE WILLING TO CUT THEIR COSTS BY PUTTING THEIR CUSTOMERS,,, ALONG WITH THEIR CUSTOMERS PRODUCTS AT RISK!!! IF YOU DO YOUR RESEARCH ON THIS COMPANY YOU WILL SEE THEY HAVE A HIGHER THAN AVERAGE DAMAGE RATE, AND THEY TAKE NO RESPONSIBILITY FOR ANY DAMAGE, INSTEAD THEY BLAME ALL DAMAGE ON OTHERS!!! AVOID THIS BUSINESS ,,, YOU HAVE BEEN WARNED!

Worst in the world I ordered a TV through a third party seller on Amazon and they hired this company to do the delivery. They are a nightmare!!! You have to call them to arrange. They do not deliver on time. When you call they put you on hold for half an hour. The worst!!!!!

Scheduled 2 separate delivery appointments 2 days apart. Took off work to be home for the first one. No delivery, no courtesy call, nothing on both failed deliveries. Called, emailed, no replies. How does a company like this stay in business?

I ordered a treadmill on Amazon, with expert assembly. Amazon order status showed that the treadmill was to be delivered on the 7th. The only additional tracking information was a customer service number. Pilot tried to deliver on the 4th. Someone is at home 99.98% of the time in the pandemic. There was a half hour window we all went to do curbside pickup of groceries - family tradition to do something, anything to get out of the house. Apparently this was the window Pilot tried to deliver. Expert assembly was scheduled for the 8th, the 7th came an went and no treadmill. Checked amazon, it said pilot had tried "and would try again." Again, no way to check status, update, anything. Tried to reschedule expert assembly, which wasn't available till the 22nd. Finally reverse-engineered the Pilot website to figure out how to track my order and saw that I could schedule a delivery. Next available was the 10th. I requested a refund via amazon and seller was very kind to refund, I just needed to return the treadmill. I also cancelled expert assembly. All this took about 5 minutes. I called Pilot Freight and sat on hold for 1 hour 56 minutes before getting through to someone. It was 1 hour 56 minutes of the first 30 seconds of Deck the Halls on a loop, with an overlaid patter explaining how Pilot was ranked best of the best, how important it was to have an ecommerce partner who was responsive, etc., etc.. When I did finally reach a CSR, the order had incorrect mobile and email addresses; they had an 800 number for me and the sort of email address that a modern email client would send directly to the spam folder if an email showed up. CSR was very kind considering the dark thoughts I was thinking after 1 hour 56 minutes of 30 second-loops of deck the halls and idiot marketing cant. Everything else needs redoing from the ground up. In the end, assuming I get the refund, I'm going to a brick and mortar and going to have it delivered and installed the next day. Amazon is surely partially responsible for failing to better integrate with pilot freight's backend services, and possibly failing to deliver proper contact info (although as a web dev myself the phone and email quoted to me look like default made up values) but this is beyond the pale the worst experience I've had buying through amazon, in 25+ years or whenever I bought my first book, and the majority of the blame rests squarely on Pilot.

Was supposed get a mattress delivered time given 10am-6pm. Called and time changed from 10am-3pm. Told driver would call 30min before. They were supposed to use our cell. House phone rang at 1:12 with unrecognizable name no message. Rang again at 1:17 with unrecognizable name, no message. WE WERE HOME ALL DAY. At 3pm called Mr. Ravener(Charlotte). No one came to door as dog would have let us know. Got them on camera/pictures pulling in at 1:17pm and leaving at 1:21 pm. Boss said they were supposed to wait 15 minutes. Still have the pics with time stamps. Who makes a delivery and doesn't knock on the door???? Occurred 12/4/2020.Too bad stars given can't be in negative numbers.

Worst experiance from a company. I was scheduled from 10-6 and no one ever showed up with my bed. Nor did they even bother to tell me they were not coming. Waited on hold over 2 hours to be told there was nothing they could do and to call again tomorrow. Spoke to the local group and was told they could do nothing until maybe Monday. So now I am sleeping on the floor 3 nights minimum maybe more. They were not helpful and offered no form of compensation for the missed work to sit around and wait for the appointment now 2 days. Nor did they offer any help for the situation they put me in. They are garbage and I would suggest all company’s to not use them as it makes your company look bad as well!

Honestly wish i could give them 0 stars but they had my delivery scheduled for 11am-3pm did not get it to me at all and then told me they didnt have it on the truck, said it was gonna have to be on the following monday to be delivered, when everything else for what i am working on was scheduled for tomorrow. Worst company ever.

I ordered a TV from Walmart.com. Pilot claimed they never received it from Walmart, however Walmart has on record that Pilot picked it up. Pilot claims they somehow lost this 75 inch TV, a very easy box to miss right? They are either incompetent and actually lost an 800 dollar TV, or they are Lying and they received it but decided to keep it for themselves, and based on other reviews which show that they have a long history of lying and claiming they attempted delivery, or that they actually delivered items that were never delivered, or that they never picked up items that they did, I am leaning towards the theory that they are dishonest and shady. I wouldn't be one bit surprised if it turned out that one of their drivers stole the TV to either sell it or keep for himself with the expectation that I would be given a replacement so in his or her head it would be a 'victimless crime'. Ridiculous. I wouldn't ever trust this company to ship anything ever again and if I find out that they are the company that some online store utilizes to ship their merchandise, i will be shopping elsewhere. They should have their business shut down.