Pilot Freight ServicesReviews of pilotdelivers.com

I had a delivery scheduled for 3 weeks. Today, day of delivery, they call me and tell me they have to cancel because they "don't have" my item. What the hell? You couldn't have figured this out sooner? You had 3 weeks! Then they tell me to call THEM back for an update. You guys should be calling ME. Really, just rotten service.

I was suppose to receive an Amazon package on March 4th and had a time of delivery between 9-12. I took a vacation day because it required a signature. 1245 and nothing. I called and they told me the package was not delivered. I let them know I could see tracking information and it was, in fact, delivered to them. She told me she would check. Its now March 8th and I have heard nothing back from Pilot.

Horrible customer service. From what I've read online, the people who work there don't like their jobs and it shows. Scheduled a delivery online because you can't actually get anyone on the phone. The delivery never showed up. No communication even though they have my phone # and email. You call and you just sit on hold. Do I just cancel the order or make a new delivery date and hope that it shows up?

I would give a negative star if I could. This is the worst service I’ve ever had to experience. My package was never delivered to my house on the scheduled delivery day. I went online to have it rescheduled. They sent a confirmation that it would be delivered between 10-6 that day , I was signed up for text alerts. No one ever came by no one ever called, texted , emailed..nothing. Waste of another day waiting for my package which is crib for my expected baby. I have called and sat on hold For over an hour only to have the call end an no one ever answering. I have emailed multiple times and never received a response. Do not use this service.

Don't deserve even a star only put it to on to write this. RUBBISH Amazon STOP USING THEM! AMAZON DON'T HAVE ANYTHING CONNECTED TO THEM. It is a shame that some Amazon companies use this company as they put Amazon to shame. Had no choice but for PILOT to deliver bit never came and this is NOT I repeat NOT Amazons fault. But they should not be used or trusted. No delivery for 5 days no chance of getting through Amazon just keep me in a loop when I contact them as they aren't delivering.

Beyond frustrated! I had a scheduled delivery for February 15th 2021 and still waiting for it (March 4th). I cannot get them to answer the email I sent to find my dishwasher. I can't get anyone to answer the phones (on hold 18 minutes yesterday, 30 minutes today). I can't reschedule a delivery on their website because it doesn't allow me to see the calendar. I am frankly puzzled how they stay in business? Customer service seems to be nonexistent with Pilot!

Customer service??????? I would really like to know how they stay in business? You can't reach anyone for anything. Unbelievable!

Writing this as I await a return phone call from their customer service line (don't really expect to get one, after reading these reviews). Pilot has now missed two scheduled delivery appointment windows, one two days ago that *they* scheduled, and one today that I re-scheduled after they missed the first one. Tracking indicates the item arrived yesterday to their terminal in a town about 15 minutes from my house. Useless.