Stephen M.
Zero Stars Would Be More Accurate
This has to be the most incompetent delivery service I’ve ever had the displeasure of using. If I could rate it 0 stars, I would. I ordered a mattress from Purple on March 8 and it shipped via Pilot on March 9. As I write this review on March 30, I’m no closer to having the mattress delivered than I was when I ordered it. The original delivery was scheduled for March 22 from 3-7pm. On March 21 around 4:00 pm (less than 24 hours prior to the delivery window), I received an email from Pilot saying that the delivery was rescheduled for the following week. There was no additional information provided. I called Pilot and spoke to a representative who told me that there was a “shipment delay” and that’s why it had to be rescheduled. Figuring that these things happen, I hung up and waited a week. Fast forward to March 29 around 4:00. This time I get a voicemail stating that the mattress just arrived at their warehouse, but since they have to find an agent to deliver it, they are unable to honor the delivery window of March 30 from 3-7pm. I called Pilot back and was informed by the representative that this was “economy delivery” and there was no guaranteed date/time for delivery. She also stated that they don’t normally deliver to my area, so they had to find an agent willing to do this delivery. Why would Pilot accept this delivery from Purple if they don’t deliver to my area? So, 21 days after the order shipped, your guess is as good as mine as to if or when I’ll receive this mattress. I will NEVER again use Pilot for any delivery and will not purchase something from any retailer that ships the item via Pilot. I would recommend that you STEER CLEAR of this shipping company at all costs!!