Pilot Freight ServicesReviews of pilotdelivers.com

Ordered a pool from walmart on april 15. scheduled my delivery appointment and waited that whole day and nothing came. called their number and after being on hold for 30 minutes was told it was still in transit. tracked it via their website and it said it was picked up in illinois waited another week and nothing. contacted walmart and was told it was picked up from their distributor and that’s the only information they have and unfortunately they are now out of stock and tried to offer me a refund. but i don’t want a refund i want my pool. so i called the local office in my city and got a person instantly and she said the same thing. it was picked up in chicago and no other info. so i called the chicago office and after she put me on a “brief” hold came on the phone and told me her supervisor says that they never picked up the item and they don’t have it. and from reading these reviews it seems like this company is a scam and pilot employees probably have a lot of cool new items to use or sell and they just expect the companies you order from to just replace the items. i hope these companies catch on and stop using this company. also if you wanna talk to an actual person i suggest finding the number to the local offices where your packages are.

Wish I could give Pilot zero stars. Hands down the worst home delivery service I’ve ever had the misfortune of being a customer of. Scheduled deliveries mean squat. And if you ever get ahold of a “customer service rep” 😏, they will hang up on you if you ask where your package is. Terrible

Ordered a kayak. I took the day off from work to sign for it the day I was told it would be delivered. Never came. After waiting 25 min on hold to speak with a human I was told it was delayed but I’d receive a call before delivery so I could make arrangements. No call ever came. I then got an email saying it was delivered & signed for. Not to me, not to the address that was provided and confirmed. So someone else has a really nice new kayak while I still fight to try and make this right. Pilot says too bad so sad basically and won’t return my emails at this point or call me. My 85 year old grandmother can follow a gps to my house. On a main road, not at all complicated. If I could leave negative stars I would. Worst company I’ve honestly ever dealt with. Extremely disappointed.

Horrible experience never update tracking never answers calls

Horrible company to work with. How do they even stay in business? Forget trying to contact them by phone. Why does Amazon even use these people? Companies that operate like this should be illegal....

Doesn't deserve one star! Save people the horrific experience they will endure if their items are being shipped by you, Pilot, and CLOSE YOUR DOORS! Not one person knows where my package is. First, it missed the truck, then its been at JFK for over a week, then they have to search for it because it's missing in action. Never dealt with such an incompetent company before. Heed my warning and stay clear of Pilot Freight Services

WORST COMPANY EVER. For one I ordered a kayak April 13th and it was estimated to deliver yesterday, APRIL 23!! Still not here and none of the tracking details will update!! it still says in transit. So I decide to call customer service and have been on hold for over an hour because of “higher then normal call volume and have an estimated wait time of 10 minutes” no wonder. NO ONES RECEIVED THEIR PACKAGES.. I paid over 150 for shipping but still haven’t received my package? BS I’m not the type to even take the time out of my Day to write reviews online but I’m PISSED

my order was picked up on 04/02/2021 and was set up to be delivered on 04/13/2021 than they changed it to 0419/2021 than 04/20/2021 than 04/27/2021 and they keep feeding me the same bs about id being in transit it do not that this long for items to be transported across the country. I work with shipping company's all the time for my job and have had larger items shipped fast than pilot answers the phone