Pilot Freight ServicesReviews of pilotdelivers.com

My order was shipped on June 11,2021. It arrived in Groveport Ohio on 6/22/21. It took 11 days to get from Florida to Groveport,Ohio. Tracking showed it would arrive on 6/21/22 and then said it was delayed and would arrive on 6/24/21. I have called to see when my order would be delivered and each time I talk to someone I get a different story. Waiting on the delivery driver to call me to tell me when it would be delivered. 17 days and counting and haven't recieved my order. Will not order anything that uses this company to ship. Would NOT recommend using this company!!!

I have ordered on Lowe's a table and they have send a tracking through Pilot Freight services. The shipment was ready by June 2nd, but only started after my first request for update ( their tracking system has no update at all) then ok, it was coming from Florida, may take some extra days in the truck until arrives in Michigan. Well on June 17th I have requested another update (tracking information online had no changes neither a confirmation that was in transit). I received at the same day a confirmation that just arrived in Romulus, Mi on the 17th. Now from Romulus which is half hour from where I live there is no information and I just received in the email that could take few days (???) to arrive. The original ETA was June 9th. I understand delays can happened but they mentioned over the phone it's a busy period if they said upfront they would take a month to delivery in the first place I would not even buy it. It's unbelievable how bad their service is and no information is available in their tracking system.

I ordered a crib on May 18th from Bye Bye Baby and was sent and email 5/20 saying item was picked up and would be delivered on the June 1st. That day came and went and no delivery. I called to check on it. I was told they couldn't track anything from the net. They said it might be on the truck but I'd have to call back Friday. I called back Friday it wasn't there. It might be on truck call back Monday. I called back then no one knew nothing. They said I needed to call bye bye baby. So I called Bye-bye baby. They said that once Pilot picked it up they couldn't track it. REALLY? UPS, FedEx, and UPS all have tracking numbers, which makes me believe this is a fly by night company. Heck, I can even track stuff from China. So why would a huge company hire Pilot? Why can't pilot track their packages. Anyhow Bybye baby told me they could only put a ticket in for me and it would take 24 to 72 hours to hear something. They sent me an email for confirmation of the ticket. I've heard nothing yet. I called the number in the bye-bye baby email. The young man said it showed that my item had reached the terminal. He told me he'd transfer me to the terminal to find out when it'd be delivered. The terminal guy put me on hold for 10 minutes. Then told me he couldn't find it and he'd have to call me back. This isnreally no way to do business.

I order a birthday present for my son on May 12th. I got a text from "Pilot" saying it would be delivered on May 21st. On May 21st, nothing was delivered. I checked the tracking, it said "delayed" and would be delivered by May 28th between 11am and 6pm. RECEIVED NOTHING. Got back on to check the status...."DELAYED"! Finally called "Pilot" and they said that another shipping company had to pick it up in order for it to be delivered. By this point I was extremely frustrated. I called again today because I never received an update, I was told they were going to deliver it yesterday but a driver called in! Do they not understand that people have to take work off in order to sign for their deliveries?!?! I finally called Walmart and explained my frustration, they wanted to contact the company "Pilot" to see where my shipment was, I told them I doubt you will get any farther than I did, I told them I would like a discount on my item at least the "freight shipping" charges refunded, which they ended up doing. I also mentioned they may want to look into other companies for deliveries because Pilot is ABSOLUTELY THE WORST!

They shipped our couch with a delivery date of 5/6, then when we called we were told it was somewhere in the port of seattle (4 hours away) and they didn’t know when it would be delivered, a week later we call to double check when it will be delivered and they said it’s sitting on a truck and don’t know when it will be unloaded or scanned in. Tracking info has nothing, we filed a claim on their website for lost pieces since they didn’t know exactly where it was, they didn’t even read the claim and sent me an email stating I have to contact the seller for lost parcels (uhh what you’re the one who lost it). Seriously incompetent. To top it off world market seems to have no idea how to conduct an investigation into it either. Going to have to do a charge back... so annoyed

How is this company still in business? More importantly, why is Walmart still doing business with them? John Hill, Zach Pollock, and Lisa Coyle should all have to serve jail time for this scam they have created. They are all no better than Bernie Madoff and his ponzi schemes. Take a look at their leadership and ask them if they've ever heard of Diversity? This company should be shut down and I hope Walmart takes the steps needed to terminate their relationship with these scammers.

AVOID AT ALL COSTS!!!!! Ordered an item from Walmart with the expectation it would be delivered a week later. Was delayed a couple days, then a couple weeks, finally delivered to Tulsa, OK. Too bad we live in Boston, MA!!!! Every conversation with them involved being spoken down to and them blaming Walmart for the delay. They finally admitted to labeling the package wrong and said they would work to correct the issue - like I actually believe that! Wish me luck!

**update they lost my mattress again and have no idea where it is, however they never called to tell us this we had to call yet again to get any information because no one actually ever calls you back when they say they will in this company. If I could give this company less stars I would. We ordered a mattress and it was scanned in multiple facilities then stated out for delivery and we never received it, tried to follow up only to find out they "lost" it, stated they would call back several times and never did and wound up calling them by far receiving some of the worst and most disrespectful customer service by two employees named Mike and Carly who easily should be fired, but doubt they will be based on reviews for this company. Needless to say its been over a week still no mattress and it's supposedly on a truck that just isn't moving, which I am sure is the honest truth.... how this company is still open is beyond me.