Pilot Freight ServicesReviews of pilotdelivers.com

This is the worst freight company in United States... Bad communication their tracking system sucks Told me it would be 7 days before I received my package it was 2 months Never again I will use the shipping company they need to file bankruptcy and just go out of business

Purchased a TV from SamsClub 11/29/21 with delivery promised by 12/8/21. Received notice it was picked up from the Walmart distribution center about 15 miles from the Pilot distribution center and ‘delivered’ at about 10pm on 12/6/21. However, Pilot customer service says “one of their partners” picked it up and they don’t have it. They have no clue where it is or when I will get it. I offered to pick it up, but the Customer Service gal said “If we had the ability to have it picked up we would have picked it up and already scheduled your delivery.” Their phone numbers are not answered, and the text responses are worthless.

They were supposed to deliver an item to me and it's been a week! And I have no update if it will be delivered or not. I have a tracking number but that doesn't work and the website gives me an error.

Hi All, This is a very worst company for any freight services. I have booked a samsung 75 inch TV from Walmart.com and the freight service partner was "Pilot Freight Services" and this company delivered a wrong tv box(Samsung 85 Inch TV) which I didn't order. This was a very blunder mistake. Very worst experience with this company(Pilot Freight Services)

Absolutely horrible it's been 2 weeks past expected delivery date and the tracking hasn't been updated since it 2 days after it shipped. I don't know why Walmart had to chose these guys

I’ve been waiting for them to pick up my package for three months! I finally got a pick up date and the driver calls me at 8:15pm at night and tells me if I don’t call back by 9pm he won’t pick up the package! And I can’t call him because it’s after hours! They close at 7pm! And when they send you the email it says no need to confirm. Literally the worst service I’ve ever experienced with Amazon.

Ordered on 29 th oct with delivery date nov 1 st it’s the 19th and no delivery just in transit. It’s supposed to be a surprise for my little girl and now I’m looking like a sorry dad. Straight garbage company no updates on your delivery

Ordered a rug and cushion from World Market on 10/22. They delivered the items to this freight company by the 24th. It then sat in some Virginia warehouse until 11/3. We tried scheduling a delivery online and tracking our shipment but nothing was updated and the online portal would send us error codes. We figured we would call and try to speak with someone directly. Bad decision… My SO and I called repeatedly to find out what the delay was. Like other reviews have mentioned it took 8 calls and an hour total until a delivery time could be set. This is after constant battling with automated systems that give you the run around as well as being intentionally disconnected or sent back to the main menu by the representatives you are connected with… We FINALLY got a delivery date and time scheduled for 11/5 but it never showed up and no notice was given. By 11/7 a new delivery appoint was scheduled (when we tried checking our shipment status, however absolutely NO alwrt or headsup was given) we are lucky one of us was home to receive the shipment. But, you guessed it, it never arrived. We love purchasing from World Market but will never buy anything again that goes through this freight service.