Taylor M.
It wasn't delivered to my door
It wasn't delivered to my door, I had to pick it up at the post office.
Hotel Pillows at Pillows.com. Your source for hotel bedding, goose down pillows, feather pillows and hotel pillow collections.Sleep on our luxurious Pacific Coast Feather Company down pillows and find out why high quality down pillows will give you the...
Pillows.com (pillows.com) has 138 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Decoration & Interior · Englewood, Colorado
Excellent
Decoration & Interior · Broomfield, Colorado
Excellent

Decoration & Interior · Denver, Colorado
Excellent
Decoration & Interior · Boulder, Colorado
Great
138 approved reviews, newest moderated first
Taylor M.
It wasn't delivered to my door, I had to pick it up at the post office.
Cindy
I was really excited to finally have the perfect pillow after finding it every time I slept at a Hilton. I was impressed by how quickly it arrived and I like the values of the company. However, after sleeping on my pillow for multiple nights, I sent an email to customer service asking for advice. I have been fluffing it up every which way and by the middle of the night it is super compressed and leads to neck pain. I have not received a response to my email and I have since stashed this pillow. It was really hard for me to spend $100+ on something like this, but my husband reminded me that we sleep a lot in our lifetime and it's really important to get the best rest possible. I am still hopeful that I will someday.
Sarah B.
Quality product, fast delivery
Christine P.
WOW the customer service received by rep was nasty - has nasty tone and does not do her job she mentions one price but bills you the next - does not send return labels so you can miss out on your 90 days exchange nasty company -
Response from Pillows.comJan 12, 2026
Dear Potential Future Customer reading this review, at Pillows.com, we strive to make sure our customers are satisfied which is why we offer a generous sleep better guarantee. We will work with you to make sure you get the pillow of your literal dreams. However, if you decide to lie to take advantage of us, curse and use fowl language about our moms and threaten our families, yes, the customer service will end abruptly. However we love our customers and the instances that someone harasses our representatives is as rare as this negative review.
Keith
The pillow is a too soft. Not what I expected.
Response from Pillows.comJan 12, 2026
Sorry to hear your pillow is too soft, please email [email protected] so we can help assist you in a return/exchange.
Xuesheng
Easy to order. Speedy delivery. Great product.
Meg Keogh A.
These are the best pillows! I sleep so well now that I have them. I ordered some for my kids for Christmas and they love them! Fast delivery great product! Highly recommend.
Anna G.
This company spammed me constantly after one purchase. I unsubscribed multiple times and they still continued. I just got one again today!
Response from Pillows.comJan 8, 2026
Hi Anna, can you please email us at [email protected] so I can make sure your email is suppressed? Thank you!