PiggyshipReviews of piggyship.com

I have had to contact them about *every single package* that has gone through them. They have never answered the phone, and when I do manage to get email responses, they're not very professional. To be fair, some of that could be due to English as a second language, but the email will be severely lacking in any real information. Thankfully I received the first package after I sent an email (it had "out for delivery" scans for three days and then nothing). There are others that seem to have just disappeared at the 'last mile destination'. It's impossible to know when PiggyShip is going to be used by the shipper, but once I find out, I will no longer be purchasing from merchants who use them.

tracking my package that they stated was delivered on Nov14 When I tried to track it on there site no tracking info came up. I again went to the the site where I ordered it after a week they sent me a tracking number when I went back to Piggy a photo of someone's back door came up with no address or anything on it. It took 3 weeks for them to post a photo of a dumpy back door...

Absolutely criminal service! I ordered a musical instrument from a reputable Chinese company who offers very reliable tracking via the Worldwide Standard Shipping app (which I have used many times before, with no issues). My package arrived to the U.S. in a timely manner, and was sent to U.S. distribution via Chicago (I am in Ohio). On Friday the 29th of December Piggy Express was delivering our package, and noted the package as "Address Incorrect". To confirm this, I called Piggy Express and got through to an agent, that seemed very surprised that our street number was not our appartment number (even though she read back to me and confirmed the apartment number). She then told me that she had corrected this, and that they would deliver my package tomorrow (Saturday 30th). I also confirmed with her that the package can just be left with the leasing office (which is completely normal). Our address is very easily accessible, and we never have any issues with UPS, Amazon, local mail, or any other agencies. Meanwhile, the Worldwide Standard Shipping app is still listing my package as being in Chicago. Nothing happens, and all of a sudden it states that my package is "Out for Delivery" on Tuesday 3rd, the entire day. No other updates. Nothing is delivered. Today, as of Wednesday the 4th, it is again shown on the Worldwide Standard Shipping app as *still* being in Chicago, but is again "Out for Delivery" since this morning. Their online chat never connects you to an agent, I hung up on over their phone line, after waiting in line for 15 minutes, and an automated AI just says my package is with the driver." When I am kept on hold and order a call back in X minutes (with my number confirmed) no one calls me back. I have now alerted the company I ordered from and linked these reviews so they can be aware of the degree of issues related to this company, and I am filing an official complaint to the proper channels locally. Update: 17th of December: After getting in touch with 2 agents on the phone and 3 agents online, over the course of 5 days, I was continually told to "Just be patient," and 3 times told "Your package will be delivered today" (even "I can see the driver). On none of those days was the package delivered and suddenly, on Dec. 5th, (where I have been home all day - my front door is literally right next to my desk) it's suddenly marked as "attempted delivery" (nobody knocked, nobody came to the door, no one called me). I reached out to the company I bought the package from and even they could just not get a response. I then decided to send a repeated email to any carrier I could find using them; Etsy, Shopify, Amazon, FedEx, DHL, anyone, letting them know of the situation and alerted the Ohio Government. No one could tell me, at PiggyExpress, why my package was still in Chicago and simply didn't answer my question or disconnected my chat. Customer service was either rude or didn't seem to know anything. After my last email, I suddenly get a very frantic email telling me that my package is coming soon and not to worry (still no answer to why it's in Chicago). Then, a couple of days after, I get a random text from the original number that originally texted me when they "couldn't deliver my package - please reply" (and then never answered): "At the door. Plis gove code." (We don't have any codes: all doors are accesible here) And again "Ples give code or I will have to leave." I open my front door - and there's my package! Nobody knocked, or tried to call me. When I texted the guy "I just got the package" the reply was: "Yes I just delivered it." Victoria Mortensen

Literally the worst company for shipping and the representatives are so nasty and rude when you try to ask for help to track a package. My package was out for delivery for 2 whole days and I finally got a hold of a representative after texting a bot 14 times and he was so rude

If I could give zero I would. Had a package that wasto delivered on Monday, Nov 25. I have cameras so I can see would comes up to my house. Well this driver never got outtheir car but took a picture of my front door and steps with no package in the photo. The BBB need to come in and shut them down. They steal packages.

Got a message that package was delivered. I immediately went to the door and there was no package. Driver stole the package.

Everything went wrong! Worst company ever!! Every agent had a different response about my item: 'The package got lost', 'The package is in LA, California (not my location)', 'The package is in Phoenix, Arizona (my location), and out for delivery', 'We have no more updates for your package, please ask for a refund'.....it got out of hand really fast. The customer service is faulty. I spent at least two hours on the phone, and when they answered, it was someone in China that had no clue what was going on. Please, NEVER use PiggyShip for anything......PiggyShip is the worst delivery company ever.

Piggy Ship was contracted by Pridola Design to deliver my package to SF Bay Area once it cleared customs at LAX. Piggy Ship has held my package in LA for 9 days so far without attempting to get it to me. I have emailed them and they just said to "be patient." It should have arrived within two days. Pridola Design also has been no help whatsoever in trying to expedite delivery. What a terrible experience. Do not use either company!