PietraReviews of pietrastudio.com

Response from PietraNov 5, 2025

Hi there, We're sorry to hear that you had a bad experience with us, and we appreciate you taking the time to leave feedback. We'd love to learn more about what happened so we can make things right. Our team will be reaching out to you directly to discuss your concerns. You can also reach us anytime at [email protected]—we're here to help. Thank you for giving us the opportunity to improve. Best regards, The Pietra Team

Response from PietraOct 29, 2025

Hi there, We’re sorry to hear that you feel this way, and we appreciate you sharing your feedback with us. We’d love to learn more about your experience and what specifically didn’t meet your expectations so we can help make this right. Our team will be reaching out to you directly to discuss your concerns. You can also reach us anytime at [email protected]—we’re here to help and want to ensure you’re getting value from Pietra. Thank you for giving us the opportunity to improve. Best regards, The Pietra Team

Response from PietraOct 29, 2025

Hi Kz, We’re sorry to hear that your support experience didn’t go well and that you felt your question wasn’t properly addressed. That’s definitely not the level of service we aim to provide, and we apologize for any frustration caused. We’d love to learn more about what happened and make sure we get you the answer you need. Our team will be reaching out to you directly to help resolve this. You can also reach us anytime at [email protected], and we’ll make sure to get you connected with someone who can properly assist you. Thank you for bringing this to our attention. Best regards, The Pietra Team

Response from PietraSep 5, 2025

Hi Isie, We’re sorry to hear about your experience. We can’t find an account under your name, but we’ve requested your contact details via Trustpilot so we can investigate this directly. Please also feel free to reach us anytime at [email protected] so we can look into the charges and get this resolved. — Team Pietra

Response from PietraAug 25, 2025

Hi Remy, We don’t have any record of a customer under your name, and we’d like to look into this right away. We’ve sent you a request through Trustpilot to share your contact information, and you can also reach us anytime at [email protected] so our team can investigate. Customer experience is extremely important to us, and we want to ensure we understand what happened and resolve any concerns. — Pietra Support

Response from PietraAug 14, 2025

Hi HAUS OF SMELL, Thank you for sending your contact information — we were able to locate your account and confirm that you began a 7-day free trial, which automatically converted to a paid plan after the trial period ended. We’ve issued a full refund to resolve the matter, and your membership has been canceled to prevent any future charges. Additionally, we reviewed the screenshot you provided, and it clearly shows the “Cancel” button in the lower-left corner of the dashboard — it is and always has been available to all users. For future readers: Pietra plans can always be canceled, paused, or updated from within your account. If you ever need help, our support team is available at [email protected] and happy to assist. While we strive to help every customer, we’re only able to continue conversations that remain respectful to our team. We regret that this experience didn’t meet expectations and wish you all the best moving forward. — The Pietra Team

Response from PietraJul 18, 2025

Updated Response – August 19, 2025 Hi Shikoma, Thanks again for your review. We’ve requested your contact information through Trustpilot so we could investigate this further, but we haven’t received a response and have been unable to locate your account based on the details provided. If you’re open to it, we’d still love the opportunity to help. Please feel free to share your contact information through Trustpilot or reach out directly to us at [email protected] so we can get to the bottom of this and ensure everything is resolved. Looking forward to hearing from you, — The Pietra Team

Response from PietraMay 21, 2025

Updated Response – August 19, 2025 Hi Isabella, Thanks again for sharing your feedback. We’ve requested your contact information through Trustpilot multiple times so we could look into this further and help resolve it, but we haven’t received a response and haven’t been able to locate your account. If you’re open to reconnecting, we’d still love the opportunity to make things right. You can provide your details through Trustpilot or email us directly at [email protected] and we’ll ensure it’s reviewed by a member of our team — not an automated system. We’re committed to improving and truly value feedback that helps us do better. — The Pietra Team