Pictory.aiReviews of pictory.ai

I subscribed three days ago and have been trying to reach customer support ever since—no luck. The chatbot claims to have created a ticket, but won’t show it to me or send it via email. It just says “trust me”... Seriously? In 2025, and you can’t even send a confirmation email? Maybe they need their own AI to handle something as basic as customer service. I’ll give it a couple more days to see if they finally respond, but so far this has been a terrible experience. For context: I’m trying to import a custom ElevenLabs voice into Pictory, which, according to the bot, can only be done by the support team. Yet there’s no way to actually contact them. I’ve been trying for three days like I’m playing the lottery. Really disappointing.

The platform does have some positives. It offers different pricing options, is beginner-friendly, and comes with a large image library. But the issues are hard to ignore. Support takes days to respond, and when they finally do, the answers are often disappointing. The software is extremely slow, full of glitches, and the image search barely works. I have been a regular customer for months, but I have decided to give up. If you’re just experimenting for fun, it might be worth a try. But if you need something reliable for professional work, stay far away!

I used Pictory recently and while the core video creation features are decent, I encountered serious issues with payment security, data privacy, and poor customer support that make this platform a potential risk for anyone considering it. 🚩 1. No Transparency on Payment Security There is no mention of PCI-DSS compliance or any credible payment security standards on their site or during checkout. When adding my credit card, I noticed: No way to delete card details manually – you can only “edit” them. No clear statement about how and where your card information is stored, or whether it's encrypted or tokenized. I contacted support multiple times asking for assurance on card storage and data handling — I received vague, one-liner responses with no real answers. 🚩 2. Declined Payments & Security Red Flags I attempted to upgrade my plan several times, using different valid Visa cards, and each payment was declined repeatedly. Upon checking with my bank, I was told that Visa flagged the merchant due to security concerns — that was extremely alarming. Only after I shared this information with Pictory’s support team did they agree to delete my card details manually — again, with no explanation or assurance about why this happened or whether other users are affected. 🚩 3. No Option to Fully Cancel or Control Membership Another troubling issue is that you cannot terminate your membership early without losing all your saved projects. Even if you've paid for a full month or year, cancellation wipes your data immediately instead of letting you use the remaining term. There is no trash bin or project recovery option, which feels manipulative. 🚩 4. Unreliable App & Cold Customer Support The app hangs or lags even on high-end laptops (I use an Intel Evo-certified machine). Requires a fair bit of manual editing, which defeats the point of automation. Support was cold, unhelpful, and often responded with just half-sentences. No escalation, no empathy, no clarity. ❌ Verdict: While Pictory may look like a useful video tool on the surface, the lack of payment transparency, insecure card handling, and dismissive support make it unfit for handling sensitive user data or financial details. If Visa is actively flagging payments to this platform, users should seriously reconsider. I’ve since moved to more secure, transparent alternatives like InVideo and Canva Pro.

It asked me to input everything I wanted then said a free trial is no longer available. Why would I pay without knowing what you do!

I signed up for Pictory based on their promise of a 14-day free trial, but I was charged the full annual subscription immediately after using just one voice, without any clear warning or explicit consent. This directly contradicts what is advertised on their website and across various affiliate channels. Furthermore, the service does not deliver what it promises: the platform does not generate AI-based videos as described. This feature was the main reason I decided to try the service. On top of that, when trying to resolve the issue, I discovered that there is no direct customer support. There is no accessible help center, no support email, and no live chat, making it impossible to submit a complaint or request assistance. I request a full refund of the charged amount for the following reasons: The charge was made during the advertised free trial period. The service does not include AI video generation as claimed. I canceled the subscription immediately upon discovering this. I did not actually use the service in any meaningful way. There is no way to contact support to resolve the issue. This feels deceptive and misleading. I expect a full refund. If I do not receive a response, I will file a formal dispute with my bank for an unauthorized charge during a supposed free trial.(Actualizacion se comunicaron conmigo para hacer el reembolso)

was charged $327.60 on May 15, 2025, for the annual plan. I wanted to cancel before the renewal but missed it by accident. I haven’t used the service since. I followed all the instructions to request a refund, but no one has responded. I’m disappointed and hope they resolve this soon. I’m disappointed with the lack of support. I hope Pictory will respond and resolve this soon.

They release their "Improvements" whih actually are never properly tested. Then these "improvements" bring so many bugs that makes the entire program impossible to use. So many headaches because apparently this company is managed on a way that has no respect for paying users. They just want to release new shiny solutions to attract new users, that then make Annual subscribers not able to continue their projects.

Allegedly, this can take multiple videos and make a highlight reel. None of their tools worked very well. When I wanted to speak to a live agent, their "Pickford" AI agent kept stalling. This is a useless product.