Pictory.aiReviews of pictory.ai

I've been a paying customer using Pictory for our Watcher24 marketing videos, and I've hit a serious rendering problem with no real resolution. 11 out of 19 video projects never rendered — they show "No video generated yet" instead of a download option, even though the editing was fully completed for each one. The other 8 rendered fine. I opened a support ticket ("Reportar error de descarga en Pictory") on September 23rd. I only got a generic acknowledgment from support (Silky), with no real fix. I then emailed my Customer Success contact (Kate) directly asking to escalate, and still haven't gotten a resolution. I understand technical issues happen, but going this long without a real answer on a paid account is frustrating. I'd appreciate someone from the team actually looking into the specific failed renders and getting back to me with a fix or an explanation.

I would give the platform's functionality 3 stars: it works well, although their Eleven Labs voices aren't great and the software glitches. My main issue is that they don't send renewal reminder emails. My yearly plan renewed for $468 without any heads-up. My situation was made even more frustrating because I hadn't used Pictory in several months. I searched spam, junk, everything - no email reminder from the company. It's proper practice to provide a renewal reminder - it's mandated in California. Also, the cancelation terms are misleading - I was unaware you could pause the subscription. The option is not initially presented in the cancellation workflow. Instead, the UI shows a message saying that cancelling means you'll lose everything (projects), which makes it confusing. You have to keep proceeding in the workflow in order to get the option to pause. Other companies have been sued for deceptive practices like this, and California is strict about it. It's a pretty easy setup for a lawsuit especially if other users have had similar issues. I tried to speak with a live agent about this but could only create a support ticket. Meanwhile, I'm $468 in the hole. I wish I had set my own reminder, but again, most other companies give you a heads up, especially for large renewals like these.

I have used Pictory for 2 year. First year the budget plan, this year the standard plan. However I am going to cancel this end of this month. 1. 11 labs voices you get are not as good as 11 labs. 2. AI video clip selection is very bad. It selects video clips on a single word in the sentence. If I do a video on "diabetes reversal" it would have a video on a car reversing. 3. They don't respond to questions promptly. I have never had a real answer except some AI-generated Bullxit. 4. Have not been able to monetise the channel after 2 years try. I have another channel on the same subject, manually done on the same subject in my mother tongue. Created more than 600 videos, but just a waste of time and money.

Grafica impeccabile e veloce.. ma metto due stelle perchè la funzione testo to video non va per niente.. se scrivo di una ragazza mi fa il video di un cane.. se scrivo di uno stick mi fa una ragazza che si fa la doccia.. insomma, non acquistatelo.. sto anceh cercando di avere un rimborso

The platform does have some positives. It offers different pricing options, is beginner-friendly, and comes with a large image library. But the issues are hard to ignore. Support takes days to respond, and when they finally do, the answers are often disappointing. The software is extremely slow, full of glitches, and the image search barely works. I have been a regular customer for months, but I have decided to give up. If you’re just experimenting for fun, it might be worth a try. But if you need something reliable for professional work, stay far away!

I used Pictory recently and while the core video creation features are decent, I encountered serious issues with payment security, data privacy, and poor customer support that make this platform a potential risk for anyone considering it. 🚩 1. No Transparency on Payment Security There is no mention of PCI-DSS compliance or any credible payment security standards on their site or during checkout. When adding my credit card, I noticed: No way to delete card details manually – you can only “edit” them. No clear statement about how and where your card information is stored, or whether it's encrypted or tokenized. I contacted support multiple times asking for assurance on card storage and data handling — I received vague, one-liner responses with no real answers. 🚩 2. Declined Payments & Security Red Flags I attempted to upgrade my plan several times, using different valid Visa cards, and each payment was declined repeatedly. Upon checking with my bank, I was told that Visa flagged the merchant due to security concerns — that was extremely alarming. Only after I shared this information with Pictory’s support team did they agree to delete my card details manually — again, with no explanation or assurance about why this happened or whether other users are affected. 🚩 3. No Option to Fully Cancel or Control Membership Another troubling issue is that you cannot terminate your membership early without losing all your saved projects. Even if you've paid for a full month or year, cancellation wipes your data immediately instead of letting you use the remaining term. There is no trash bin or project recovery option, which feels manipulative. 🚩 4. Unreliable App & Cold Customer Support The app hangs or lags even on high-end laptops (I use an Intel Evo-certified machine). Requires a fair bit of manual editing, which defeats the point of automation. Support was cold, unhelpful, and often responded with just half-sentences. No escalation, no empathy, no clarity. ❌ Verdict: While Pictory may look like a useful video tool on the surface, the lack of payment transparency, insecure card handling, and dismissive support make it unfit for handling sensitive user data or financial details. If Visa is actively flagging payments to this platform, users should seriously reconsider. I’ve since moved to more secure, transparent alternatives like InVideo and Canva Pro.

I signed up for Pictory based on their promise of a 14-day free trial, but I was charged the full annual subscription immediately after using just one voice, without any clear warning or explicit consent. This directly contradicts what is advertised on their website and across various affiliate channels. Furthermore, the service does not deliver what it promises: the platform does not generate AI-based videos as described. This feature was the main reason I decided to try the service. On top of that, when trying to resolve the issue, I discovered that there is no direct customer support. There is no accessible help center, no support email, and no live chat, making it impossible to submit a complaint or request assistance. I request a full refund of the charged amount for the following reasons: The charge was made during the advertised free trial period. The service does not include AI video generation as claimed. I canceled the subscription immediately upon discovering this. I did not actually use the service in any meaningful way. There is no way to contact support to resolve the issue. This feels deceptive and misleading. I expect a full refund. If I do not receive a response, I will file a formal dispute with my bank for an unauthorized charge during a supposed free trial.(Actualizacion se comunicaron conmigo para hacer el reembolso)

I have been using Pictory for not even a month and yes it has some pro's if you are looking to create a quick 5 minute short video and that's about as good as it gets. If you want to create anything longer this is where it goes downhill. I have just finished editing a 13 minute video and at multiple times throughout the ai voice keeps glithching adding random oooo's and ahh's and the odd hiccup. Unfortunately it didn't end there. Due to only having the possibility of using 1 audio looped track, and with it only being 1 minute 30 seconds in length that also unfortunately keeps glitching throughout. So basically I have just paid for a service to create a video that took me hours to edit that has been a complete waste of time. The final point I would like to share is that Pictory allow 600 minutes of video creation time, however they only credit you with 120 minutes of premium ai voice time and anything above that you will have to pay for the privilege to continue to use, and due to the overall quality of the standard voiceovers it kind of backs you into a corner to make the further purchases as there is no other option. There are other issues with Pictory, actually too many to mention. If you are thinking about creating quality professional material then I would suggest that you avoid it. The whole vision of Pictory must have looked great on paper however the final delivery and reality is far removed from that vision.