PicMonkeyReviews of picmonkey.com

Seriously? You have to sign up for a free trial before being able to download anything?

I have to agree with several other reviews here. The new Picmonkey is absolutely awful!! I have used Picmonkey for years and loved it. But the rollout of the "new" Picmonkey has been a nightmare! It does not work! It freezes up and trying to edit one picture can take an hour or more because you have to wait for it to start moving again. Trying to erase something along the edges is impossible on my laptop because it just jumps around and you can't get the brush to move and then when it finally does, there's no way to hold it steady. I can't get to work on my phone at all. It just will never unfreeze. I have contacted customer service and tried the things that said might help. Nothing works! I'm also paying more now each month than ever before and I'm getting no use whatsoever. I will be canceling my subscription. Picmonkey you might want to think about bringing the old version back or at the very least, making it still available to use.

I waste more time waiting for PicMonkey to fix issues than I do using it. Yesterday it was down completely. Today "Trouble In Paradise". This is ABSOLUTELY ridiculous. The Old Picmonkey worked great. The new is terrible and down more than it is up. Listen to other reviewers. Don't waste your money. I've been a customer for years (Old PicMonkey) but not anymore. Finding a differenct company for my business use.

Worst customer service EVER! I created a trial account using a disposable email. In doing so, I had to use my credit card for the trial. Then, I cleared my browser history, and lost access to the account as my login wasn't saved. I went through the absolute hassle of emailing multiple parties at this company, and they kept referring me back to an email I told them I didn't have access to. I proved it was my account by showing the charge, showing a picture of my credit card, repeatedly referring to my name on the email, and repeatedly demonstrating that I was the owner of the account. However, they refuse to help in any meaningful way. They keep referring me back to the email I have no access to, despite me telling them repeatedly i don't have access. Wouldn't recommend this company to anyone for any reason.

I am so frustrated. I really hope you actually read the reviews. I have been a paying customer for years. Old Pic Monkey is 5 stars. New Pic Monkey is HORRIBLE. Have you Beta Tested? Your lag times, click times, download speed is just awful. No more immediate download to the exact file I always use. Your new version forces me into two extra file clicks. The lag delay on choosing JPG instead of PNG is unacceptable you guys. Oh, and the worst of all is the "Touch Up Edit." I use lip tint for 100% of my photos for my business page. Your new one forces me into two extra clicks. I am so upset about this "forced change" into your new version that is clearly inferior to the version that was not broken in any way.

They do not provide users with a method for deleting their subscription account outside of removing them from auto payment. There is no means to delete an account, and they often provide no notice of a pending subscription renewal. I had to remove them from my automatic payment account in order to ensure I wouldn't be charged again next year. And they are slow to respond to billing complaints. Would not recommend this company at all. UPDATE: I have resolved my billing issue with them. The error was mine, but I stand by my statement regarding their lack of notification when a subscription renewal date is approaching. Other businesses provide that courtesy and I can only surmise they don’t so that they can continue charging.

charged me for three years without me knowing or ever using this service. i must have signed up for a free trial years ago to use the service for a quick editing task. then they charge me for 3 years!! it seems they do this to everyone. Let me tell you guys something at picmonkey. WHAT GOES AROUND COMES AROUND AND ITS GOING TO COME BACK TO YOU FOR TAKING ADVANTAGE OF INNOCENT PEOPLE

PicMonkey I love your concept and I've been a paying customer for years. The one star is for this new version, not for PickMonkey as a product. I don't think you beta tested this new version very well. If I have a picture that I am refining in say the beauty section, there is no clear way to get back to the landing page so I can pick the next round of edits. I've found this to be true on my laptop and my desktop (windows). You also are not giving customers the ease of using the old version. I don't know why that is, it's impossible to find the choice, though your marketing keeps insisting we're able to. Also, I can't help but wonder if PicMonkey is positioning itself as a business tool now. It seems that your FB page is geared towards bloggers and small business. Isn't most of your demographic average people? We are feeling forgotten. Throw us a bone. Thanks for refunding the accidental charge. ;)