PicMonkeyReviews of picmonkey.com

The changes made to the NEW PicFunky program are horrendous and never work with Chrome or Firefox. Their support is a slow as a USPS delivery. On top of that if you cancel they keep an entire years worth of the money you paid, NO prorated refund offered. USE Pixlr.com GREAT PROGRAM AT A GREAT PRICE WITH REAL SUPPORT

Does anyone in the help and support team actually ever reply!? Filled several tickets and am yet to experience any form of communication. Messaged on Instagram and am yet to have a response. I'm now owed a refund and I feel like I'm probably not going to ever see that money again? Would be great if someone could actually take care of complaints and issues. Outrageously bad customer service.

I have used PicMonkey for years. The New PickMonkey is horrible. After all these years, it looks like I'll have to find a different (and user friendly!) photo editing avenue.

I have used Picmonkey for years. Loved it. The new version is so bad, I can't even wrap my brain around how awful it is. Cancelled my Pro subscription and considered monthly subscription, but, don't even want to waste seven bucks, so, buh-bye, Picmonkey.

I've used the 'old' Picmonkey for many years. It was a joy to work with-everything it offered was uncomplicated, the frames, graphics & themes were the best. New Picmonkey can't hold a candle to it. It's sad. Most of the new graphics are like 60's cartoons, there's a whole page of paint brush strokes(?),many old faithful effects are gone, and there are only 3 frames to use. I understand that Flash is history, but why couldn't Picmonkey have kept all of the good things from old Picmonkey & added the new items.

have to sign up for a trial just to save a picture. such a scam

If I could give a 0 I would. I signed up for their 7 day free trial. I didn't like what they had to offer and had a hard time figuring out how to use the site. I cancelled my subscription within an hour's time. 3 days later I noticed that I had been charged $120. I tried contacting them and of course they used the covid as an excuse to not be able to respond. Not only did they not cancel but my trial had not even ended and I was charged. DO NOT TRUST THE SITE OR FREE TRIAL! They will still charge you. UPDATE: Picmonkey contacted me via email. They said they don't issue refunds because I upgraded for background removal. It never said that by doing that no refunds. Apparently it was in the 20 page terms of agreement. They offered a prorated $12.99 deal. I cancelled my subscription. At least I thought because it says renew subscription not cancel. They also said I signed up on the 14th. I signed up on the 8th and cancelled. Something is not right here.

God, I hate Pic Monkey. For the last several years, they have used a bait and switch free trial offer, but no matter how many times you try to sign up, the free trial never seems to go through. I'm not paying a yearly fee because they either can't fix the glitches in the free trial offer or are deliberately misleading potential clients. Back in the day, I used the services a lot but now I absolutely loathe it.