Ive been using Picmonkey since 2010 and while there were always some glitches and slowness...now its the worst program out there. Id rather swim in a tub full of straight razors while lit on fire then ever use this program again. So much for paying for the year upfront with hard to earn money during a pandemic.
Response from PicMonkeyAug 9, 2021
Hello Charlie, we're so sorry to hear about your experience. We want to know more, to help resolve the situation. Please contact us at [email protected] so we can see what's wrong.
JK
Jo K.
AVOID PICMONKEY
I used to love Picmonkey & used them for years to make quick easy adjustments or photo collages but since the loss of the Flash Player they are just a TOTAL RIP OFF. They charge so much £ & have no care or regard to their loyal customers & hardly offer anything for your £.
I would strongly suggest to invest in the Lightroom subscription instead!
There are much better, more fun & cheaper photo editing sites out there!
Response from PicMonkeyAug 9, 2021
Hello Jo, we're so sorry to hear about your experience. We haven't changed our prices in a long time and we still honour the price we offered to old-time subscribers (ie. subscribers still paying $47.88 for our Basic yearly plan despite our current price is $72) and even offer cheaper upgrades to a Pro subscription, discount coupons, etc.
In case there is an issue with your billing, I'd strongly suggest you contact us (at [email protected]) before giving a bad review so we can investigate and give you more details or fix the issue in case there is one.
JM
Jessica M.
Difficult to cancel and way over priced
Difficult to cancel and way over priced
Response from PicMonkeyJul 9, 2021
Hello, Jessica. Cancelling a subscription is actually very easy. Just log into your account at picmonkey.com > click your username > Billing > Cancel plan.
If you need assistance, please be sure to contact our support team a [email protected] so they can help you.
JC
Jake C.
FRAUDULENT BUSINESS PRACTICES/Yet another online company with…
Yet another online company with fraudulent business practices. They signed me up for a subscription i didn't consent to. When i emailed them to cancel it, they say they have no record of me, and yet the 8.69 charges keep coming! Annoying as F_____
BEWARE OF THIS COMPANY
Response from PicMonkeyJun 18, 2021
The sign-up process for PicMonkey is 100% do it yourself, customer based. We have no salespeople involved and in order for us to be able to charge you, your banking information would have to be submitted on our site.
I'm sure what our support team meant to say is that there were not account or charges linked to the details you provided (which happens sometimes. ie a payment made through PayPal but the requester shares card details instead; a typo, etc.).
Please double-check the details you provided in case there was any typo or other issue.
KW
katie W.
Charge me 72 bucks for nothing was…
Charge me 72 bucks for nothing was suppose to be 6 bucks I hate them
Response from PicMonkeyMay 24, 2021
Hi Katie. You might have misread our pricing page. We don't offer a $6 plan. Please contact our support team at [email protected] and they'll help you.
AN
Anoushka
Awful company that markets to creators and rips them off!!!
This is the email I've sent them......Third contact after no response:
This is the third time I have contacted you guys and still not response. Please, get back to me.
£77.88 was take from my account a few days ago on email address ********************* I did not in any way mean to sign up for yearly billing and, like many of your customers judging by Trustpilot, thought I’d signed for monthly billing.
I am asking you to refund 67.88, keep the monthly subscription, that’s fine, but I cannot afford for you to take an annual amount. That is my bill money. I have contacted you guys now 3 times, no response.
To add I have to say, unlike Nord VPN, unlike MCAFEE or Windows home subscriptions, you guys never sent an email informing me that my free trial was up or that my subscription was starting, not very transparent. Plus, consumer rights state that
14 days is the absolute minimum cooling-off period that a seller must give you. Make sure you check the terms and conditions in case they’ve given you more time to change your mind
I have contacted you well within that time and your non-response is only eating into that time period, which strikes me as highly unethical. Especially as you gear your product towards creators and influences who tend to be of a younger age bracket.
Please refund me at least the annual amount with one month deducted.
We’ve just come out of a pandemic guys, people are struggling and it looks like you are ripping them off, or at least ignoring important pleas with no care. That’s pretty gross. "
Yeah, so judge for yourselves....personally, now, after being so long, I really wouldn't recommend them.
Response from PicMonkeyMay 24, 2021
Hi, Anoushka. Have you contacted our support team at [email protected]? I was unable to find emails linked to your name. If you haven't contacted us, please do so and we'll help you.
JE
Jenn
ABSOLUTE CRAP!!!!
ABSOLUTE CRAP!!!!! I HAVE NEVER BEEN AS CLOSE TO TEARING MY HAIR OUT IN FRUSTRATION AS I WAS TRYING TO USE PICMONKEY; EVERY IMAGE IS SUCH A PAIN TO LOAD AND THEN WHEN YOU TRY TO CHANGE SOMETHING MINOR LIKE THE BRIGHTNESS THE WHOLE IMAGE DISTORTS OR HALF OF IT GOES OUT OF SIGHT NO MATTER WHICH TEMPLATE OR SIZE IMAGE IS USED. IF I COUD GIVE ZERO STARS I WOULD GLADLY, PHOTOSHOP IS EASIER TO USE AND THAT'S REALLY SAYING SOMETHING. SAVE YOUR TIME, MONEY , AND SANITY AND USE ANOTHER EDITIOR- STAY AWAY FROM PICMONKEY!
*Now I see they have responded trying to blame my computer (which is a MacBook Pro) instead of taking any responsibility for the issues raised; and also can not even get my name right, even though it's at the top of the review?! A response as useless as the PicMonkey site itself, again I wish I could give 0 stars.
Response from PicMonkeyMay 24, 2021
Hi, Jen. I'm very sorry that you had a negative experience. Please contact our support team at [email protected] so they can diagnose it. In most cases, these issues are caused by a browser extension or outdated graphics drivers.
MB
Mette Back C.
SUCH A BAD EXPERIENCE
I have joined a free 7 day trial of pic monkey and didnt like it. I had issues finding out how to unsubscripe and saw today that they Charged for A WHOLE YEAR!!! 150 $!!!! That is not okay at all it stinks of just catching people in the trap. You could have charged one months so people have the chance to unsubscripe. I know I have the right to cancel all purchases or buys on the internet, at least 14 days cancellation, I will definately not reccomend Picmonkey to anyone at all. Such a bad experience!!
Response from PicMonkeyApr 12, 2021
At account creation, we strive to make clear that when the trial finishes, your subscription fee is charged for the plan you select, and automatically renews until cancelled. This is in accordance with the Terms of Use policy, agreed upon when creating a PicMonkey account. I’m sorry this wasn’t more clear at set up.
Please contact our support team at [email protected] and they'll be happy to help you.
