PicMonkeyPicMonkey has the easy-to-use tools you need to create stunning social posts, cover photos, ads, and more
PicMonkey (picmonkey.com) has 122 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Mathieu De R.
I am scammed. Filled in credit card information with free trail and non renewal but was charged 74 dollars altough I cancelled one year ago and never subscribed for one year and at least one month. Never got any answer from customer service. They only think about the money
Olga
They refuse to refund the subscription I forgot to cancel after free period. Never used it £77 robbery.
LULU
I use Picmonkey since I was little and I think It was the best experience to learn to use professional tools in fun way. I help my artistic sense to be more better with this program. The only thing that ruin all this fantastic work about this program is the customer service. Are 10 days about that I am still waiting a reply. They tell that they respond in 24h or less, is a LIAR. I sended an e-mail about a REFUND, but they don't reply, is un-professional way to mantain customers!. I am really dissappointed. All is okay, but YOU DON'T HAVE TO CONTACT CUSTOMER SERVICE, BECAUSE IS DOESN'T EXIST!!!
Tasha
I was very unsatisfied I reached out to our the company many times no one has reached nor gave me my money back. It's been pass the 48hrs. I feel ripped off
Helena B.
When I used my free trial up and went a day over into the monthly membership, I expected to be charged the £5.99 I had agreed to, however I looked in my bank account and PicMonkey had charged me £77.88. Not what I signed up for at all. I filled out an account and billing slip on their website but haven't even had an automatic email to say they received my complaint. Neither is there a number on display I can call. An incredibly disappointing experience.
Belinda W.
I love the software but the customer service is terrible. There is no one to reach when you need help right away. It takes days for them to respond to emails. Then they do not have the answers you need. Then when it finally begins to work they cancel your subscription and the only way to renew is to pay twice as much as your previous rate.
David E.
Garbage. The trial requires a credit card set to charge you monthly. LEGIT COMPANIES DON'T NEED A CARD, THEY JUST GIVE YOU 7-14 DAYS TO TRY...………..SCAM
Response from PicMonkeyJul 2, 2018
Hi David, and thanks for your feedback regarding our free trial system when using PicMonkey. We're sorry you don't find it up to your expectations! You can always access our editor and try out all of our features free of charge, but you'll need to either have a subscription or a free trial in order to export or share your creation when completed. We ask for a valid payment method to start a trial so it's easy to convert to a fully paid account once the trial period ends for those users who wish to continue with a PicMonkey membership. Provided the subscription is cancelled within the trial period, your payment method won't be billed monthly or annual membership fees. All the best, Chris
Linnea M.
Ripped my bank account I wanted a premium monthly subscription for 7 USD, and woke up one morning and saw they had ripped my bank account for 71,98 USD after I only used the site for one week?! I want my money refunded, this is a SCAM... updated 13th March I contacted their support mail and when I mentioned I wanted my money refunded they stopped replying.. This is so upsetting
Response from PicMonkeyMar 13, 2018
Hi Linnea! This scenario sounds like you started a free trial for PicMonkey but inadvertently selected the annual plan instead of the monthly plan, which would explain why you were billed the $71.88 annual instead of the $7.99 monthly charge at the end of your trial. Our support team would be more than happy to assist in fixing this for you. Just drop us a line at [email protected] and one of our agents will get this cleared up. All the best! Chris Update 3/13/2018 - Hi Linnea, It looks like one of our agents did respond to you on 2/23/2018 asking for additional information in order to track down your account, but we haven't heard back from you. It's definitely possible that our response landed in your spam folder, so have a search for ticket number 99282 in your email client. Once you find that e-mail, respond with the requested information we can get you squared away in a snap. Best, Chris
