PicMonkeyReviews of picmonkey.com

I don't have an account with PicMonkey, however, they keep charging my credit card monthly. When I tried to reach out to customer service, they have not responded through email. I tried to call, however, they don't answer the phone. They seem to be crooks charging my account with no responsiblity.

I utilized their free trial and cancelled within the time allotted. They charged me for a full year anyhow. When looking for something else I noticed online at my credit card site that they never refunded my account. I contacted them and the credit card company. Picmonkey never emailed me a refund / cancellation statement or if they did it went into any junk folder and maybe was deleted. CC says without that they can not refund. PM refuses to do anything. As someone who was loved the Nordstrom Way and other great customer satisfaction companies I find Picmonkey's treatment of this customer and its practice to be shameless and pitiful.

Beware!!! This company is extremely underhand. I signed up for a free trial for my daughter. I then forgot to cancel on the exact day and every time I think I've cancelled when I'm checking my credit card statements, low and behold, that $4.99 is still being taken out. The PicMoneky account is closed and I've done everything I'm meant to. Tomorrow, the only thing left is to cancel the credit card. I'd say these guys spend far more time on legal payment loopholes than offering useful products.

Got charged for a service we did not use and customer service refused to cancel and refund the charges. They sign you up for auto renewal and don't remind you.

So... I bought an annual membership a year ago. When renewal came up this month, I told them not to renew. Many emails back and forth over the past 11 days of my repeatedly telling them that I do not authorize the transaction and to discontinue my account. They took the annual fee of $47.55 through PayPal this morning. When I demanded a refund, they sent me a list of hoops to jump through to get a refund on an unauthorized transaction. I’ve reported them to PayPal and I’m disputing the transaction through my bank. All this to say: unauthorized online transactions are a thing, even when they guarantee you can discontinue an account/membership. And don’t do business with PicMonkey. They lack integrity.

HORRIBLE company to deal with! Even though I cancelled within the 7 day free trial I was charged for a FULL year! There is no phone number to talk to a live person to dispute the charge or cancel the unwanted subscription, or even an address to write a letter. The phone number my CC company gave me for PIC Monkey to dispute the charge had a voice recording that stated to send any inquiries to their help desk, because they do not accept phone calls. So after emailing back and forth, I was told that it was in their right to charge a full $119 year subscription to read the fine print, and to feel free to continue to software I don't want and have tried to cancel from the beginning! Also, there is no where on your account to cancel the subscription! BUYER BEWARE!!! HORRIBLE BUSINESS PRACTICES!

AWFUL!! Horrible business practices..offer the 3 days HAVE to enter card number then charge on day 3 ...(was still unable to even log in!!) no tech support no help! Charged again and again! Finally noticed 3rd month!.. I called you and emailed for 2 months asking help tpo log in since I NEVER logged in at all..even once please return my money..NOPE!!! REFUSED REFUSED. I said I have never used it!! She could not see if I had (give me a breakHUGE SCAMMERS some small company desperate to collect cash who ultimately "sets up a PLAN to charge you" and hope you wont notice and when you do..rude as hell..no refunds wont get supervisor..these companies that "trick" people into paying is dishonest and fraud..I own 2 business NEVER offer this type of deceiful ethica..BOOO! Use be Funky...1000 X 1000 BETTER

Picmonkey charged my credit card TWICE so far without my authorization and never even notified me they were going to charge it! They apparently started charging me January 21st, 2018 and then again they charged me on January 21, 2019. I never even had notice of any sort! I never agreed to a to an upgrade on my free account nor was I even notified my account had been upgraded! I rarely ever used the free account so why would I have wanted to pay to 'upgrade'?! I would have never known if I hadn't logged in to check my credit card as I periodically do. I contacted the customer service and so far have had no response. USERS BEWARE!!