Pilot Insurance CenterReviews of piclife.com

quick response to questions

Overall really responsive and usually good to answer questions, specifically Brianna and Kris. I won’t mention names to save face out of respect, but the only concern to not give 5 stars is that customer service reps are not the most helpful with giving clear explanations and compassionate answers to questions I’ve had on forms to complete. The general demeanor of customer service has been more like: “this is straight forward” and you should know how to fill this out without clear instructions. I’d suggest that you pre fill any known forms as much as possible to avoid churning between customers and agents going back and forth. This is how I’ve seen other professional forms be handled so the customer can simply sign the dotted line. Overall a good experience but I’ve had added friction in a small volume of interactions that could easily have been avoided.

Very nice personnel. Need to at times be more professionally thorough. Explain in more detailed form, and especially help obtain and record applicable information. It’s not correct to just send emails and expect the customer to have to decipher ALL, fill in, and send back. Need to be detail oriented. If something has been sent in before, a customer should not have to do it multiple times. That all being said, it is a good company overall and where I choose to be.

So far so good, time or years of service will be the test.